More than 9 years of experience in the IT industry with a reputed MNC offering expertise in multiple CCM tools .
Experienced DOC1 in version 4.x/5x and EngageOne with a demonstrated history of working in the information technology and services industry. Skilled in DOC1/EngageOne interactive system and E2vault
Good knowledge in SDLC and worked in different life cycle activities like Analysis, estimation, Requirements gathering, Design, Coding, and Testing
Experienced in Tango Elixir Application. and SmartCOMM ATD and Data Modeller
Experience
I have 9+ years of experience in big IT Centers in Designing, Development, Testing, and Production support
Well-versed with DOC1 Designer Tool, Engage One, E2Vault of PB software and CCM space, SmartCOMM.(3 years)
Currently working as SmartCOMM Technician in ValueMap Technologies (08 September 2023 – Present on ATD and Data Modeler)
I have worked on SmartCOMM tool as a Senior Software Engineer at SS&C (30 May 2022 – 07 September 2023)
Previously worked as Technical Programmer with Noesys Software Pvt Ltd (May 2021 – May 2022)
I have worked as a software consultant for Ventura India Pvt. Ltd, a fully owned subsidiary of Capita PLC (Nov 2017- May 2021 (3.5 years)
I have 1.1 years of experience on Zend PHP with Carmel Software Solutions (August 2016 – September 2017)
I have 2.5 years of extensive hands-on experience in DOC1 development with Mindtree Ltd (2013 – 2015)
An experienced developer and team player with excellent communication and interpersonal skills who can work independently under pressure.
On-site experience of 3 months at the client location in Sydney.
Education
Master's in 2012 from the Vishveshwarya Technological University, Belgaum, Karnataka.
