Senior Customer Experience Partner at Atidiv (India) Private Limited (2022-10 – Present)
- Managed a high volume of customer inquiries for a UK-based tyre service provider, primarily via email and phone.
- Delivered timely, professional solutions to customer concerns, enhancing customer satisfaction.
- Utilized CRM tools to track, manage, and follow up on customer interactions, ensuring prompt resolutions.
- Handled full Social Media content moderation and customer support via Meta Business Suite for a US-based fragrance company
Customer Relations Advisor at TechMahindra Business Services Ltd. (2020-03 – 2022-04)
- Provided high-quality customer support for prepaid and postpaid SIM services to UK clients exclusively via chat and calls
- Managed multiple simultaneous chat sessions efficiently while maintaining high customer satisfaction scores.
- Resolved inquiries, technical issues, and billing concerns with timely, accurate responses.
Customer Relations Advisor at TechMahindra Business Services Ltd. (2016-08 – 2016-12)
- Supported UK clients in prepaid and postpaid services via chat and calls.
- Achieved high efficiency in managing concurrent chat sessions and delivering prompt resolutions.
- Focused on resolving technical and billing issues effectively.
Customer Service Associate at Amazon Development Center Pvt. Ltd. (2015-08 – 2016-08)
- Handled customer queries related to orders, returns, and refunds.
- Delivered quick and accurate solutions ensuring a high level of customer satisfaction.
