Rinu Wilmor

Dynamic and detail-oriented travel and customer service professional with a PGDM in Travel & Tourism and highly experienced across the real-estate, infrastructure, airline, and tourism sectors. Skilled in CRM, ticketing systems, sales support, and team leadership. Known for exceptional communication, client satisfaction, and a consistent track record in building trust-based relationships.

International Assignment Associate - Graebel Relocation India Centre Pvt. Ltd - Bengaluru

(2025-07 - 2026-03)

Work with international Assignment Consultants on the arranging and scheduling of services in accordance with clients international policy for Google project across India, Poland, Israel and the United States. Ensuring compliance, efficiency and a high standard of service delivery.

• Processing of supplier invoices.
• Arrangement of services as determined by Graebel Services agreement and as authorized by the client move policy.
• Additional responsibilities will include data entry, auditing of supplier invoices against services rendered, including correct supplier contact information in data base, frequent on site support assisting with various reporting various requests such as data filling reports on daily basis.

Customer Relationship Manager - Lewis Infrastructure and Projects - Bengaluru

(2022-10 - 2025-05)

Managed end-to-end customer engagement and satisfaction throughout the project lifecycle.

• Resolved high-level client queries, ensuring coordination with site and sales teams and consistent follow-ups.
• Handled post-sales documentation, agreements, and handover support.
• Maintained CRM records and generated weekly customer interaction reports.

Team Leader - Interactive Marketing Pvt. Ltd (Puravankara Real Estate) - Bangalore

(2021-07 - 2022-09)

• Supervised team members and provided performance feedback.
• Created MIS reports and conducted training for new hires.
• Handled inbound/outbound calls and resolved real estate client queries.

Ticketing Executive - ATLAS Travel Agency - Mumbai

(2018-03 - 2020-02)

• Operated Sabre and Amadeus for ticket operations.
• Handled ticket reissuance, cancellations, and customer queries.

Apprentice - Air India – Sales & Marketing Dept

(2017-02 - 2018-03)

• Processed fare quotes, group fare requests, and generated tour codes.
• Maintained booking records, responded to customer queries, and compiled MIS reports.

PGDM - Travel & Tourism - Welingkar College (2022-01)

Bachelor of Commerce - TYB.COM - Nagpur University (2016-01)