Rishabh
Cluster MIS & Coordinator
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About
Detail-oriented Master of Commerce graduate with a proven track record of managing multichannel communications and resolving high-level customer grievances at Axis Bank. Possess excellent verbal and written English communication skills, with extensive experience coordinating across 14 branches to resolve service issues via email, chat, and voice calls. Fully equipped with a dedicated laptop, high-speed broadband connection, and ready to adapt to dynamic, rotational shifts in a permanent Work from Home (WFH) environment.
Experience
Cluster MIS & Customer Operations Coordinator at Axis Bank LTD. (2023-03 – 2023-06)
- Acted as the primary escalation point for 14 bank branches, directly redressing customer complaints, complex queries, and service grievances on behalf of the Cluster Head.
- Managed blended customer service operations, utilizing inbound/outbound call coordination and professional email/chat workflows to ensure swift issue resolution and high customer satisfaction.
- Utilized MS Office and internal systems to track customer issues, implement data cleansing, and maintain accurate records of resolutions and daily cluster performance.
- Coordinated seamlessly with branch employees to meet operational targets, showcasing strong interpersonal skills, problem-solving abilities, and strict adherence to service-level agreements (SLAs).
Education
Master of Commerce in Commerce – Dr. CV Raman University (2022-07)
Bachelor of Commerce in Commerce – Atal Bihari Vajpayee Vishwavidyala (2020-06)
Class XII in Commerce – ST. Xavier's High School (2016-07)
Class X – ST. Xavier's High School (2014-06)
