Rishabh Jallan
Marketing Strategist/Community Manager
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About
A marketing strategist with a strong background in sports writing, armed with a Master's degree in football business.
Experience
Community Lead (Freelance) at Eleven Plus Inc (2025-10 – Present)
Drive community engagement through active posting, discussions, and moderation with industry experts around matchdays and trending football topics.
- Drive community engagement through active posting, discussions, and moderation with industry experts around matchdays and trending football topics
- Onboard new users by actively sharing and managing referral links
- Acting as the primary bridge between the community and the internal team, relaying feedback to improve product and user experience
Customer Service at WHACK Sports (2025-11 – 2026-04)
Handled customer queries, complaints, returns, and order-related issues with a solution-oriented approach.
- Handled customer queries, complaints, returns, and order-related issues with a solution-oriented approach
- Managed warranty inquiries and liaised with suppliers to assess claims and secure timely resolutions
- Contributed to revenue growth by supporting and influencing customer purchase decisions across online channels
Head of Community/Content Manager/Football Writer at SKOR Metaverse (2023-01 – 2025-10)
Led and hosted strategic X Spaces to drive engagement and enhance ecosystem visibility across Web2/Web3 audiences.
- Led and hosted strategic X Spaces to drive engagement and enhance ecosystem visibility across Web2/Web3 audiences, averaging 20,000+ listeners per space
- Managed investor outreach initiatives and fostered stakeholder relationships
- Handled community communications across key social media platforms
Freelance Football Writer at World in Sport (2022-10 – Present)
Covering all the latest football news, previews, and in-depth analysis.
- Covering all the latest football news, previews, and in-depth analysis
- Gathering statistics and background information on athletes and teams to write accurate and captivating stories
- Published 92 articles, generating a total of 617,200 reads
Marketing Strategist at Samba Digital (2022-03 – 2022-07)
Supported the marketing team in daily operations.
- Supported the marketing team in daily operations
- Managed inbound marketing strategies which included content and social media
- Supported B2B platforms/application projects related or integrated with CRM
Football Writer at Sporting Ferret and Football Express (2020-12 – 2022-01)
Wrote columns on various topics such as transfer related articles, injury updates and review of matches.
- Wrote columns on various topics such as transfer related articles, injury updates and review of matches
- Assisted Football Express in commencing a podcast
Education
Executive Program in Sports Management – PILLAI/FIFA/CIES (2022-11 – 2023-06)
Professional Masters in Football Business – The Football Business Academy (2021-09 – 2022-08)
