Rishabh Murutkar

Network & Infrastructure Support professional with 1+ year of experience supporting enterprise IT environments, troubleshooting connectivity issues, and managing technical incidents. Strong foundation in TCP/IP, IPv4, IPv6, LAN/WAN, VLAN, subnetting, CIDR, VLSM, routing, switching, DNS, DHCP, VPN, and network troubleshooting. Experienced in layered troubleshooting, fault isolation, incident analysis, escalation management, SLA-driven operations, service restoration, and technical documentation.

Additional foundation in network security, cloud networking, Linux, and enterprise infrastructure. Targeting NOC Engineer, Network Engineer, Network Operations, and Network Support roles.

Associate – Network & Infrastructure Support at STRATACENT (2026-04 – Present)

• Managed enterprise network and infrastructure incidents involving LAN/WAN connectivity, TCP/IP, DNS, DHCP, VPN, IP addressing, and network access.
• Performed layered troubleshooting and fault isolation across connectivity, name resolution, authentication, and network-access components.
• Analyzed incident symptoms and technical findings to identify probable failure domains, resolution paths, and escalation requirements.
• Investigated recurring connectivity and access-related incidents, documenting troubleshooting findings, resolution steps, and technical observations.
• Managed priority-based and SLA-driven incidents, coordinating with network and infrastructure teams for timely service restoration.
• Supported troubleshooting of multi-layer connectivity and authentication issues requiring cross-team technical coordination.
• Maintained incident timelines, troubleshooting actions, escalations, and resolution details using ServiceNow.
• Ensured appropriate incident follow-up, escalation, resolution, and closure in accordance with operational processes.

IT Support Engineer at SOFT POLYNOMIALS (INDIA) PVT. LTD. (2025-07 – 2026-04)

• Supported network, endpoint, and infrastructure environments with focus on connectivity, access, and service availability.
• Performed structured troubleshooting of LAN connectivity, IP configuration, DNS, DHCP, and network-access issues.
• Isolated faults by analyzing network configuration, system behavior, connectivity symptoms, and user-impact patterns.
• Investigated technical incidents and provided structured escalations containing diagnostic information and troubleshooting findings.
• Supported service restoration for incidents affecting network connectivity, system access, and IT infrastructure availability.
• Troubleshot issues across hardware, operating-system, application, and network layers to narrow probable points of failure.
• Maintained technical documentation covering incident findings, troubleshooting actions, and resolution procedures.
• Prioritized incidents according to business impact and supported SLA-driven resolution and escalation workflows.

Bachelor of Commerce in Computer Application in Computer Application – RTM Nagpur University (2022 – 2025)