Project Head (Operations) – 3rd Aug 2020 totill date
Saarathi Healthcare Pvt Ltd – Thane
Led and coordinated a diverse range of projects, ensuring adherence to schedules, satisfactory outcomes, monitoring progress, and effectively managing teams.
- Implemented operational procedures to enforce company policies consistently.
- Developed and executed long-term strategies aligning with business and operational objectives.
- Strategically distributed work to teams based on expertise, optimizing occupancy and ensuring objective success.
- Recommended policy changes and established procedures impacting immediate organizational functions.
- Conducted regular project audits, including inventory, process, and compliance audits, actively participating in external audits.
- Managed the Covid-19 task force project, overseeing a team of 4 MBBS doctors.
- Successfully orchestrated the patient assistance program and field-related projects involving nutritional educators.
- Provided oversight for application and CRM development technical projects.
- Maintained comprehensive MIS related to the project.
- Managed client relationships, ensuring quality and cost management.
- Conducted interviews and led the selection process for new hires.
- Facilitated the on boarding process, offering handholding support for new joiners.
- Provided direction and support to project team members, fostering a collaborative and efficient working environment.
Sr. Team Leader (Operations) – 1st Oct 2018 to 30th July 2020
One Point One Solutions Ltd – Navi Mumbai
Responsibilities –
- Excellent customer service skills, with a passion for creating positive customer experiences.
- Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.
- A strong understanding of customer service, managing teams and clients and operational activities
- A strong commitment to meeting customer needs and a results-driven approach to customer service
- Oversawperformance of 65 CSEs and 4TLs
- Prepared weekly and monthly presentations and reviewed the same with the business partners
- Gathering updates from various operational circles in terms of the day to day activities and sending promptand accurate reportsto the higher management based on the updates received.
- Maintaining entire MIS relatedto all the operations activities
- Managed companies’ commercial operations and variousexpenses and budget.
- Communicate with staff/ clients as per definedworkflows/ procedures based on the requirements
- Handledall transactions and ensure smoothand timely execution of the process while co-ordinating with our respective business partners.
Team Leader (Operations)- July 2012 to 30th Sept 2018
Sundaram BusinessServices – Thane
- Oversaw 30 CSE's to ensure customer satisfaction goals were consistently met.
- Handled multiple LOBs like Collections Outbound, Real Estate Lead Generation Inboundand Outbound.
- Worked on C-zentrix CRM and have good knowledgeof PRI lines and channels.
- Participated in ISMS audits.
Customer Service Executive, Jan 2011 to June 2012
Silgate Solutions – Thane
