PICKER HACKER at Flipkart (2023-10 – Present)
- Operated warehouse equipment to move goods safely and effectively.
- Communicated with team members to maintain organized inventory in the storage area.
- Operated manual and electric pallet jacks to transport items within the warehouse.
- Worked with organized inventory to maintain efficient workflow in the packing area.
- Packaged products accurately for shipment according to company guidelines.
ASSISTANT STORE MANAGER at Zopla (2022-06 – 2023-09)
- Managed daily store operations to ensure efficient workflow and customer satisfaction
- Trained and supervised staff to maintain high service standards and cleanliness.
- Assisted in inventory management by tracking stock levels and organizing products.
- Developed and implemented merchandising strategies to enhance product displays and promotions.
- Coordinated team schedules to optimize coverage during peak hours and events.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Conducted regular staff meetings to communicate updates and motivate team members.
- Implemented point-of-sale systems for transaction processing and sales reporting accuracy.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
TEAM LEAD at Smart bazaar (2021-05 – 2022-05)
- Supervised daily front-end and back-end store operations to meet daily sales targets and ensure a seamless customer shopping experience
- Supervised daily front-end and back-end store operations to enhance customer shopping experiences.
- Resolved escalated customer grievances to maintain high service standards and customer retention
- Controlled inventory levels by resolving escalated customer grievances promptly, maintaining a high standard of service and customer retention
- Monitored staff to deliver excellent customer service and maintain store cleanliness.
- Managed inventory levels and organized stock replenishment to ensure product availability for customers.
- Organized stock management to ensure timely product restocking in designated areas and maintained inventory levels.
- Managed staff schedules to ensure optimal coverage during peak hours.
- Implemented visual merchandising strategies to enhance product displays.
- Managed front-end and back-end operations.
- Trained new employees on customer service standards and store policies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
