Rishav Sengupta

Senior HR Analyst – HR Operations & Shared Services

Results-driven HR Operations Specialist with 5+ years of experience in employee lifecycle management, SAP HRIS administration, and global shared services. Proven expertise in ServiceNow case management, data accuracy for payroll compliance, SOP development, and cross-functional collaboration. Adept at process optimization, SLA/CSAT performance, and stakeholder management. Seeking to contribute operational excellence and innovation in a global HR operations leadership role.

Deloitte – Senior HR Analyst (HR Administration Specialist)

Hyderabad, India | Sep 2022 – Present

Handled end-to-end HR operations using SAP and ServiceNow, including employee reference letters, employment changes, promotions, and compensation updates.

Delivered consistent SLA & CSAT scores by resolving HR queries aligned with global HR frameworks.

Administered transfers, secondments, contract amendments, and payroll-affecting transactions with a focus on data integrity.

Processed car reimbursements and managed monthly calculations in SAP with full audit compliance.

Developed SOPs from scratch and drove process improvements to enhance HR service delivery.

Collaborated with payroll, talent, and compliance teams to ensure seamless employee experience.

Capgemini – Process Associate (HR Operations)

Kolkata, India | Dec 2019 – Sep 2022

Led global onboarding for a client with operations in 94 countries, managing 30,000+ employees.

Generated and validated offer letters via ESCRIBA, Taleo, and Offer Matrix.

Managed BGV checks using ServiceNow, coordinated with vendors, and streamlined closures.

Calculated Employee Referral Bonuses and Long-Term Service Awards using Workday and Excel.

Resolved complex HR cases, applying policy knowledge and best practices.

EMBA from IISWBM