Rishi Kumar

MBA Agribusiness graduate with experience in procurement support, purchase order coordination, operations management, workflow tracking, MIS reporting, and client communication. Proficient in Advanced Excel, Power BI, and SQL with a strong interest in procurement operations, supply chain, and process improvement.

Process Analyst - Outline Systems Pvt. Ltd. - Mohali, Punjab

(2023-01 - 2024-12)

• Managed operational workflows involving documentation, compliance tracking and record management for 2,500+ candidate profiles.
• Led migration of 1,600+ records within 7 days while maintaining data accuracy and business continuity.
• Maintained and audited 2,500+ operational records through Excel-based tracking systems.
• Prepared operational reports and monitored workforce metrics to support decision-making.
• Coordinated purchase order activities, invoicing, workflow tracking, and client communication to ensure smooth operational execution.
• Acted as a liaison between internal stakeholders to resolve workflow issues and improve process efficiency.
• Ensured adherence to operational processes and documentation standards.

Customer Care Executive - Teleperformance - Mohali

(2022-01 - 2023-12)

Instacart US Process (Quick Commerce)

• Handled 90+ customer interactions daily while maintaining service quality and SLA compliance.
• Managed customer issue resolution and maintained accurate CRM documentation.
• Collaborated with internal teams to improve resolution timelines and customer experience.

Sales & Marketing Intern - Crystal Crop Protection Ltd. - Ajmer, Rajasthan

(2025-06 - 2025-08)

• Conducted primary market research across 12 territories, engaging 690+ end-users and 28 channel partners to map demand and competitor positioning.
• Supported B2B channel engagement with retailers and distributors; assisted in territory-level sales presentations and promotional campaigns.
• Analysed distributor and retailer networks across 12 territories to understand market demand, product availability and channel performance.

MBA - Agribusiness - ANDUAT, Ayodhya (2024-01 - 2026-12)

B.Sc. - CGC Jhanjeri, Mohali (2019-01 - 2023-12)