Rishvaan M

I Am Rishvaan. Enthusiastic IT support and Service Desk professional with one year of Customer support experience making transition into IT environment. With strong knowledge of active directory and ITSM tool knowledge.

Customer Support & Sales Executive at Thinksynq Solutions Pvt. Ltd. (2025-05 – Present)

• Utilized a CRM-based application to manage customer leads, update records, and track customer interaction.
• Managed multiple customer interactions while maintaining service quality, professionalism, and response-time expectation.
• Handled inbound and outbound customer interactions, providing timely support and assistance through phone-based communication.
• Demonstrated troubleshooting, problem-solving, and incident-handling skills in a fast-paced environment.
• Collaborated with internal teams to escalate and resolve complex issues.

MBA in Financial Management – University of Madras (2025-05)

Bachelor of Commerce in B. Com – The Quaide Milleth College for Men (2023-05)