CRM HEAD MANAGER at GULNAAR REALTY (2024-01 – Present)
- Led and managed CRM operations to ensure seamless customer experience.
- Resolved client queries and complaints with timely solutions.
- Coordinate with sales, legal, finance, accounts, projects and banking teams for seamless customer service delivery.
- Ensure compliance with RERA guidelines, agreement terms, possession documentation and legal requirements.
- Manage post-sales operations.
CRM HEAD at MAXXUS ELANZA (2020-01 – 2024-12)
- Successfully managed and delivered all project units by 2024 independently.
- Managed Agreements, Allotments, cancellations, and post-sale documentation.
- Collaborated with Sales team for Sale Deeds, Agreements, and possession handovers.
- Ensured timely payment collections, demand notices.
- Led CRM team operations while handling customer queries related to transfers and registrations.
CRM MANAGER at GBP PVT LTD (2017-01 – 2020-12)
- Generated payment receipts and maintained accurate customer documentation.
- Managed cancellation processes and ensured smooth request handling.
- Coordinated possession handovers for plots and floors efficiently.
- Prepared and processed unit transfer and swapping documentation.
- Maintained organized, audit-ready customer records and files.
- Resolved client queries and provided cross-functional operational support.
SENIOR SALES MANAGER at Enrico Solution Pvt. Ltd (2014-01 – 2017-12)
- Managed customer records and official communications efficiently.
- Coordinated marketing campaigns and promotional activities.
- Oversaw listing updates across multiple platforms.
- Handled operations for a large residential township project.
- Experienced in luxury residential project sales and client handling.
ASSISTANT SALES MANAGER at Imperial Realtors (2011-01 – 2014-12)
- Managed client and broker queries efficiently.
- Maintained customer records and communications.
- Coordinated marketing and promotional activities.
