Quality lead and chat support at Flipkart
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I have total 7 years of experience in Flipkart, 2 years as a chat support and 5 years as a quality analyst and lead
I have 2 years experience as a chat support where I used to handle multiple customer Simultaneously and later moved to quality team and was auditing calls, chat and email for different lob's. Managing team, stakeholders, conducting calibration, sending reports
