Senior Associate Technician
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Customer Service, Digital Content, Learning, Workforce, and Project Management Associate, with experience at varied roles and levels in the organization. Adaptable and eager to learn, up-skill and accept added responsibilities.
Customer Success & Communication: Experience in customer service, including analyzing customer data and product demonstrations, and proficient in business communication in English.
Digital Content & Instructional Design: Skilled in digital content management, SEO, and instructional design, including developing training content and conducting training sessions.
Project & Workforce Management: Training and certifications in project management and have expertise in workforce management, including scheduling, planning, and reporting.
Technical Proficiency: Familiar with AI tools such as Adobe Acrobat AI, Microsoft CoPilot, and Adobe Express AI, have experience with service management tools like Service-NOW and HP Service Manager.
Graduate Program: Completed a graduate program in Industrial Relations and Labour Laws, Economics & Sociology during 2004 to 2007
