Ritesh Khatri

Customer Service Representative with 1+ year of experience delivering high-quality support in fast-paced environments. Skilled in handling customer interactions, resolving issues efficiently, and maintaining high satisfaction levels. Strong communication, multitasking, and problem-solving abilities with hands-on experience using CRM tools. Highly adaptable and ready to work in international, team-oriented environments such as cruise operations.

Customer Service Representative - TTEC - Ahmedabad

(2025-07 - 2025-12)

• Delivered high-quality customer support, ensuring strong satisfaction and retention
• Resolved customer concerns efficiently with a solution-focused approach
• Consistently met performance and quality targets
• Maintained professionalism in high-pressure situations

Customer Service Representative - E-Commerce Company - Kalimpong

(2024-08 - 2025-04)

• Handled real-time customer interactions via chat and support systems
• Provided accurate product information and resolved queries effectively
• Identified customer needs and recommended suitable products/services
• Contributed to improved customer satisfaction and sales conversions
• Maintained detailed customer records following company policies

Bachelor of Commerce (B.Com Honours) - Commerce - Kalimpong Government College (2021 - 2024)

Higher Secondary (12th) - Scottish University Mission Institute (2019 - 2021)

ICSE (10th) - Mount Carmel School, Kalimpong (2018 - 2019)