Retail Sales Associate - ZARA - New Delhi, India
(2017-02)
- Increased monthly sales 10% by effectively upselling and cross-selling products to maximize profitability.
- Prevented store losses by leveraging awareness, attention to detail, and integrity to identify and investigate concerns.
- Processed payments and maintained accurate drawers to meet financial targets.
Barista - Dunkin' Donuts - New Delhi, India
(2015-03 - 2017-01)
- Upsold seasonal drinks and pastries, boosting average store sales by ₹1500 weekly.
- Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
- Trained entire staff of 15 baristas in new smoothie program offerings and procedures.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
Branch Manager - MANAPPURAM FINANCES LIMITED - LAYHERABIR (VARANASI), INDIA
(2023-03)
- Planned work schedules to maintain adequate staffing levels.
- Managed staff scheduling, hiring and training processes.
- Organized professional development programs for employees at all levels of the organization.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
Assistant Manager - MANAPPURAM FINANCES LIMITED - DHARMSHALA GORAKHPUR, INDIA
(2022-10 - 2023-03)
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved conflicts between team members in an effective manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
Junior Executive - MANAPPURAM FINANCES LIMITED - PAEDKOTHI(VARANASI), INDIA
(2022-08 - 2022-10)
- Assisted in the development of financial reports for senior executives.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Ensured compliance with all applicable laws and regulations.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Branch Relationship Executive - MANAPPURAM FINANCES LIMITED - VISHVESHWARGANJ(VARANASI), INDIA
(2021-06 - 2022-08)
- Monitored customer feedback surveys and implemented changes based on results.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Cultivated relationships with suppliers, negotiating contracts for new commodity sources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
