Ritess Gautam

Visionary IT Executive with 23+ years of experience driving technology-led business transformation in manufacturing, logistics, and facility services. Proven expertise in IT strategy, digital transformation, automation, and cybersecurity to optimize operations and maximize ROI. Skilled leader with a strong track record of managing large teams, multi-location infrastructure, and enterprise applications including Microsoft Dynamics 365, Power BI, and Tableau.

Adept at aligning IT initiatives with business goals to deliver measurable cost savings, compliance, and growth. MBA (IT) with a passion for innovative, user-centric solutions using Design Thinking.

• Head of IT (AVP) – ISS Facility Services India Pvt. Ltd., Mumbai | 09/2013 – Present
• Assistant Manager IT – First Flight Couriers Ltd., Mumbai | 10/2007 – 08/2013
• Sr. Customer Support Engineer – CMS Computers Ltd., Mumbai | 09/2006 – 10/2007
• Sr. Product Engineer – Mentor Infotech Pvt. Ltd., Mumbai | 04/2005 – 09/2006
• EDP In-charge – Baguette Creation Pvt. Ltd., Mumbai | 07/2004 – 04/2005
• EDP Officer – Lucky Star Jewelry Export Pvt. (I) Ltd, Mumbai | 09/2001 – 07/2004

MBA (Information Technology) – Sikkim Manipal University

BBA – Sikkim Manipal University

Certifications

• ITIL Foundation V3
• VMware Certified Associate – Data Center Virtualization
• Microsoft Certified Professional (MCP) – Windows Server
• Project Management Assessment Certification
• GNIIT Diploma in Software Management
• MCSE & CCNA Courses