Ritik Chauhan

Dynamic Relationship Manager with expertise in customer relationship management at Muds Management Private Limited. Proven track record in solution development and enhancing customer satisfaction. Skilled in conflict resolution and data analysis. I thrive in fast-paced environments, delivering tailored solutions that exceed client expectations and drive business success.

Relationship Manager - Muds Management Private Limited

(2024-04)

• Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
• Identified customer needs, developed customized solutions, and provided knowledgeable advice.
• Implemented strategies aimed at improving overall customer satisfaction levels.

Customer Service Representative - Bada Business Private Limited

(2023-02 - 2024-03)

• Resolved customer complaints promptly and efficiently.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.

Sales Associate - Insurejoy Private Limited

(2022-12 - 2023-02)

• Conducted product demonstrations to highlight features and benefits.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Demonstrated product features and benefits for customers' needs.

Relationship Manager - Max Life Insurance - Noida, India

(2022-01 - 2022-06)

• Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
• Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
• Conducted reviews and evaluations for cost-reduction opportunities.
• Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.

Bachelor In Journalism And Mass Communication - Journalism And Mass Communication - Government Boys Senior Secondary School (2022-08)

News Media - News Media - Government Boys Senior Secondary School