Ritik Pawar

To obtain a position that will allow to utilise my technical skills, experience and willingness to learn in making an organization successful.

Representative - operations - Concentrix india pvt ltd

(2026-05)

• Provided real-time customer support to Amazon North America customers through chat.
• Resolved customer queries related to orders, deliveries, returns, refunds, payments, and account management.
• Collaborated with team members and support functions to improve customer experience and process efficiency.

Senior associate - operations(UK process) - WNS Global services

(2024-04 - 2026-01)

Process: British airways. An associate operations rols,exemplified by potential roles within British airways process, involves supporting daily operations, handling administrative tasks,and ensuring smooth workflows potentially including customer service and data analysis.

Computer assistant - Cosmos impex (india) pvt ltd

(2023-03 - 2023-07)

Working on SAP and erp softwares.

Master of computer application - MCA - Gujarat Technological University (2022-08)

Bachelor of computer application - BCA - Sardar Patel University (2020-08)