AVP Customer Service
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Enhancing Customer Experience and Driving Cost Savings and Efficiency Through Automation.
With over 20 years of experience in Customer Service, Project Management, and Quality Assurance across E-commerce, Healthcare, and BPO industries, I am confident in my ability to contribute meaningfully to your team.
My expertise in developing customer experience strategies (CSAT, NPS, FCR, RCR) and implementing automation has led to significant improvements in operational efficiency.
