Career Gap
(2025-11)
Actively Seeking Employment
- Relocated to India and completed the transition from the United Kingdom.
- Actively pursuing opportunities in Talent Acquisition, Recruitment, Human Resources, and Customer Service.
- Available to join immediately and open to new professional opportunities.
Sales Executive - Sadda Store - Hounslow West, London
(2025-04 - 2025-10)
Responsible for driving retail sales, delivering exceptional customer service, and supporting daily store operations in a fast-paced retail environment.
- Assisted customers with product selection, providing recommendations based on their needs and preferences.
- Achieved daily and monthly sales targets by promoting products and upselling complementary items.
- Processed cash, card, and digital transactions accurately while maintaining excellent customer service.
- Managed inventory, replenished stock, and ensured merchandise was well-organized and visually appealing.
- Handled customer inquiries, resolved concerns professionally, and maintained strong customer relationships.
- Collaborated with team members to ensure smooth store operations and a positive shopping experience.
- Maintained store cleanliness and ensured compliance with company policies and operational standards.
Sr talent Acquisition executive - Avaso solution technology - Mohali, Punjab
(2022-02 - 2024-07)
Responsible for fulfilling IT engineer staffing needs for a global IT company. Successfully managed the entire recruitment lifecycle, ensuring compliance with region-specific labor laws across APAC, EMEA, and LATAM. Utilized a multi-faceted sourcing approach, leveraging job boards (Indeed, CareerBuilder, Dice, LinkedIn), social media, employee referrals, and direct sourcing techniques.
- Managed the end-to-end recruitment process for IT engineers across global markets, including APAC, EMEA, and LATAM.
- Partnered with hiring managers to understand staffing needs and develop effective sourcing strategies.
- Sourced candidates through various channels, including job boards, social media, employee referrals, and headhunting.
- Screened resumes, conducted phone interviews, and facilitated technical assessments to identify qualified candidates.
- Coordinated interviews with hiring managers and provided timely feedback to candidates.
- Negotiated job offers and facilitated the onboarding process for new hires.
- Maintained accurate and compliant candidate records in the Applicant Tracking System (ATS).
US Recruiter - Hiresigma - Zirakpur, Mohali, Punjab
(2021-04 - 2022-01)
Successfully placed candidates in various roles across diverse industries, meeting client hiring needs within specified deadlines. Specialized in sourcing and evaluating candidates, ensuring their skills and experience aligned with client needs. Proactively communicated with clients and candidates, providing updates and feedback throughout the recruitment process, contributing to a positive candidate experience.
- Managed full-cycle recruitment processes for clients across diverse industries, focusing on identifying and placing top talent.
- Sourced, screened, and evaluated candidates to ensure alignment with client requirements and company culture.
- Conducted preliminary interviews, prepared candidates for client interviews, and facilitated interview scheduling.
- Negotiated salary and benefit packages while ensuring compliance with industry standards and regulations.
- Maintained comprehensive candidate records, tracked progress throughout the hiring process, and provided regular updates to clients and candidates.
- Successfully filled a high volume of open positions across various levels and departments within designated timeframes.
US IT Human Resources Associate - Quantilus Innovation - Mumbai, Maharashtra
(2019-09 - 2021-03)
Provided comprehensive recruitment support for a US IT recruitment firm, specializing in sourcing and placing candidates with H1B, USC, and GC status. Effectively managed the recruitment process, ensuring compliance with legal regulations while meeting client requirements. Supported a positive candidate experience by providing timely updates and guidance throughout the hiring process.
- Managed the recruitment process for technical positions, specializing in candidates with H1B, USC, and GC status.
- Successfully sourced and screened candidates based on client requirements, ensuring a strong match between candidate skills and job specifications.
- Conducted thorough pre-employment screenings, including background checks and reference verifications, ensuring compliance with regulations.
- Negotiated salary and benefits packages with candidates, balancing candidate expectations with client budgets.
- Facilitated a smooth onboarding process for new hires, ensuring all necessary paperwork and documentation were completed efficiently.
Customer Service Representative - Tech Mahindra - Mumbai, Maharashtra
(2015-11 - 2018-10)
Provided front-line customer support in a fast-paced call center environment for a leading telecommunications company. Successfully resolved technical issues, answered product questions, and managed customer accounts, ensuring a positive customer experience.
- Provided prompt and efficient customer support via phone, resolving technical issues and addressing product inquiries.
- Utilized a structured troubleshooting approach to diagnose and resolve technical problems, leveraging personal expertise and company resources.
- Maintained a positive and professional demeanor while managing a high volume of calls, exceeding customer satisfaction goals consistently.
- Proactively identified opportunities to enhance customer retention, contributing to a significant decrease in cancellations by promoting alternative solutions.
- Effectively communicated with customers to understand their needs, explain complex technical information, and provide tailored solutions.
Customer Service Representative - Tech Mahindra - Mumbai, Maharashtra
(2015-11 - 2018-10)
Provided front-line customer support in a fast-paced call center environment for a leading telecommunications company. Successfully resolved technical issues, answered product questions, and managed customer accounts, ensuring a positive customer experience.
- Achievements: Implemented a new customer retention strategy that resulted in a 50% decrease in cancellations.
- Consistently exceeded daily sales and product add-on quotas by identifying customer needs and promoting relevant offerings.
- Received consistently positive customer feedback, demonstrating a strong ability to build rapport and provide exceptional service.
Technical Support Representative - Streams - Mumbai, Maharashtra
(2013-06 - 2014-11)
Provided exceptional technical support to customers, resolving technical issues and ensuring customer satisfaction. Proficiently diagnosed and resolved hardware and software problems, demonstrating strong problem-solving and communication skills. Successfully configured and installed computer equipment, ensuring smooth operations for end-users.
- Provided technical support and troubleshooting assistance to customers experiencing issues with laptops and other computer equipment.
- Effectively diagnosed and resolved a high volume of technical inquiries, consistently exceeding daily targets.
- Configured hardware, installed software, and set up workstations for new employees, ensuring seamless integration into the company network.
- Proactively identified areas for improvement in technical processes and procedures, contributing to enhanced operational efficiency.
- Collaborated effectively with team members to share knowledge, troubleshoot complex issues, and provide comprehensive technical support.
Technical Support Representative - Streams - Mumbai, Maharashtra
(2013-06 - 2014-11)
- Achievements: Maintained a high level of customer satisfaction by providing accurate, timely, and empathetic technical assistance.
- Successfully resolved an average of 10 technical support inquiries per day, demonstrating efficiency and expertise in problem-solving.
- Contributed to increased sales by effectively educating potential customers on product benefits and differentiating features.
Human Resources Manager - Oculus Visual Communication - Mumbai, Maharashtra
(2010-11 - 2013-05)
Responsible for overseeing all aspects of Human Resources, ensuring compliance with legal regulations and best practices. Developed and implemented effective HR strategies that supported organizational goals, fostered a positive work environment, and promoted employee engagement and development.
- Managed all aspects of Human Resources for the organization, developing and implementing HR strategies and initiatives aligned with organizational goals.
- Developed, reviewed, and updated HR policies and procedures to ensure compliance with legal regulations and best practices.
- Administered compensation and benefits programs, ensuring competitiveness within the market and alignment with budgetary constraints.
- Conducted employee onboarding and training programs, providing new hires with the necessary knowledge and resources to succeed in their roles.
- Managed employee relations matters, conducting investigations, mediating conflicts, and providing guidance to employees and managers.
- Maintained accurate and confidential employee records, ensuring compliance with data privacy regulations.
Human Resources Manager - Oculus Visual Communication - Mumbai, Maharashtra
(2010-11 - 2013-05)
- Achievements: Successfully redesigned the employee onboarding process, resulting in improved new hire satisfaction and reduced time to productivity.
- Developed and implemented a new performance management system, providing employees with clear expectations, regular feedback, and opportunities for growth and development.
- Streamlined HR processes through automation and digitalization, improving efficiency and accuracy in HR operations.
Customer Service Representative - IBM Daksh PVT Ltd - Mumbai, Maharashtra
(2007-06 - 2010-10)
Provided efficient and effective customer support in a high-volume call center environment. Responded to customer inquiries related to billing, technical support, and account management, consistently demonstrating strong communication and problem-solving skills.
- Responded to a high volume of inbound customer calls promptly and courteously, ensuring service level agreements were consistently met.
- Effectively addressed customer inquiries, resolved technical issues, and provided product information, ensuring high levels of customer satisfaction.
- Demonstrated strong product knowledge and actively promoted additional products and services to existing customers, surpassing sales targets regularly.
Customer Service Representative - IBM Daksh PVT Ltd - Mumbai, Maharashtra
(2007-06 - 2010-10)
- Achievements: Consistently exceeded daily sales targets by effectively upselling and cross-selling products and services during customer interactions.
- Recognized for outstanding performance and received multiple accolades for exceeding customer satisfaction metrics.
Customer Service Representative - Zenta PVT Ltd - Mumbai, Maharashtra
(2006-08 - 2007-05)
Provided dedicated customer support within a fast-paced call center environment, addressing a wide range of customer inquiries and resolving issues efficiently and effectively. Demonstrated strong communication and problem-solving skills, consistently exceeding sales targets while maintaining a positive and professional demeanor.
- Responded to a steady influx of customer inquiries via phone, providing timely and accurate information about products and services.
- Successfully navigated company procedures to address and resolve customer issues, ensuring a positive and efficient experience.
- Collaborated with team members and external parties when necessary to resolve complex customer queries and find effective solutions.
Customer Service Representative - Zenta PVT Ltd - Mumbai, Maharashtra
(2006-08 - 2007-05)
- Achievements: Regularly exceeded daily sales targets by identifying customer needs and effectively promoting relevant products and services during interactions.
- Consistently recognized for excellent communication and problem-solving skills, building strong customer rapport and fostering positive relationships.
