Ritika Garg

Talent Acquisition professional with 4+ years of experience in end-to-end recruitment, candidate sourcing, and recruitment data analytics. Managed high-volume selection funnels of 1000+ candidates, tracking Interview-to-Offer ratios and funnel conversion metrics. Skilled in sourcing and engaging candidates via LinkedIn, Boolean search, and cold outreach.

Committed to 100% compliance and data-driven decision-making. Detail-oriented Talent Acquisition professional with expertise in Recruitment Analytics, candidate sourcing, and data integrity. Adept at auditing internal datasets and utilizing analytical frameworks to provide visibility into funnel health and conversion metrics.

Experienced in sourcing candidates through LinkedIn Recruiter, Boolean search, and cold outreach (email and calls). Strong stakeholder management experience ensuring compliance and data-driven decision-making across teams.

Talent Acquisition Associate - Concentrix Daksh Private Limited

(2022-04 - 2026-05)

• Coordinated with hiring managers to understand job descriptions and role requirements; launched Internal Job Posting (IJP) announcements with Workday application links to targeted employee pools.
• Screened incoming applications for role eligibility and facilitated the appropriate assessment stage for each candidate — phone interviews, written assessments, or Operations rounds — based on position requirements.
• Scheduled and coordinated multi-round interview panels; ensured timely collection and documentation of interviewer feedback within defined turnaround times.
• Conducted compliance checks at every stage of the hiring process to ensure all recruitment activities adhered to internal policy and regulatory standards.
• Reviewed interview recordings to verify selection process integrity and uphold assessment quality standards, maintaining 100% compliance record.
• Coordinated offer and selection communication, ensuring all stakeholders were informed promptly and accurately at each decision point.
• Followed up with relevant teams to confirm compensation details, employment agreement initiation, and accurate account tagging for newly selected candidates.
• Addressed candidate queries between rounds, resolving scheduling conflicts, slot adjustments, and process concerns to ensure a smooth candidate experience.
• Maintained accurate candidate database records including application status, interview results, and feedback logs across all active requisitions.

Senior Quality Evaluator, Amazon - Concentrix Daksh Private Limited

(2021-11 - 2022-04)

• Developed and maintained quality metrics for tracking and measuring employee performance.
• Implemented quality control measures to ensure customer service quality standards were consistently met.
• Trained a team of new customer service agents to ensure high quality of customer support.
• Created reports identifying discrepancies and provided actionable recommendations for improvement.
• Scheduled meetings, prepared agendas, and took minutes, providing consistent communication and feedback.

Senior Operations Executive, Amazon - Concentrix Daksh Private Limited

(2018-05 - 2021-11)

• Provided first call resolution support to customers, resulting in improved efficiency in daily operations.
• Delivered excellent customer service, resolving customer issues and achieving a 5-star customer satisfaction rating.
• Collaborated with other departments to ensure customer satisfaction.
• Monitored customer feedback and identified areas for improvement.
• Used customer service software to track customer interactions and order status.

Senior Executive, Airtel Nodal Desk - Aegis Limited

(2017-04 - 2018-02)

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
• Consistently exceeded performance metrics, earning recognition as a top performer within the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Collaborated with other departments to ensure customer satisfaction and bolstered customer retention.

MBA - HR - Chandigarh University

B.A. - English Hons - Delhi University