Ritika Gupta

Empathetic and future-focused HR leader with nearly 14 years of comprehensive experience across the full spectrum of Human Resources — Manpower Planning, HR Operations, Business Partnering, Performance Management, and Learning & Development. Adept at aligning people strategies with fast-evolving business needs to drive organisational growth and exceptional employee experiences. With 7–8 years in progressive leadership roles, proven track record in leadership coaching, mentoring, and building high-performing teams.

Recognised for strong stakeholder management, data-driven decision-making, and creating a positive workplace culture that supports business success. Advocate of 'Tech with Touch' HR — leveraging automation and analytics to enable deeper, more human workplaces.

Head – Human Resource Operations - Azilen Technologies

(2022-01)

Member of the senior leadership team shaping people strategy aligned to business growth and culture transformation. Lead a 7-member HR team overseeing all facets of HR operations, capability building, and talent strategy. Strategic advisor to business heads for workforce planning, succession planning, and organisational design.

• Implemented AI-driven HRMS platform, reducing compliance TAT by 40% through end-to-end process automation.
• Designed inclusive engagement programs improving eNPS by 30%, strengthening employer brand significantly.
• Built scalable L&D frameworks integrating AI tools, data engineering, and code automation capabilities.

Manager – Human Resources - KCSPL

(2019-02 - 2022-12)

Managed complete HR operations — onboarding, HRIS management, compliance, and employee relations.

• Overhauled performance management system; introduced OKR-based goal alignment improving business agility.
• Digitised key HR workflows reducing manual effort and enabling data-driven talent decisions.
• Co-led Great Place to Work® certification initiatives significantly enhancing employer brand perception.
• Built a culture-driven employee engagement framework anchored in purpose, belonging, and well-being.

Senior Manager – Human Resources - Ahmedabad University

(2015-11 - 2018-01)

• Directed HR interventions aligned with NAAC, UGC, and COE quality frameworks for institutional excellence.
• Led end-to-end employee lifecycle processes and policy modernisation across academic and administrative staff.
• Managed manpower planning, faculty recruitment, onboarding, and full HR operations for the institution.

Manager – HRM & Academic Programs - Indian Institute of Management Ahmedabad

(2012-04 - 2016-11)

• Managed HRM academic programs and led research team hiring at one of India's premier management institutions.
• Partnered with faculty on HRM case studies and leadership development projects.
• Oversaw HR operations, academic staff lifecycle management, and institutional compliance.

Sr. HR Executive – UK Process - Genpact

(2010-07 - 2012-12)

• Supported onboarding and HRMIS management for 200+ employees in UK operations.
• Gained strong foundation in global HR processes, compliance, and multi-geography employee management.

MBA - Human Resource Management - IBS Hyderabad

B.Com - Delhi University