Ritika Khattar

Customer-centric professional with a BBA in Aviation Operations, an IATA Foundation certification in Travel & Tourism (Amadeus), and a Master's degree, combined with 2.5 years of client-facing experience coaching international clients. Skilled in building rapport, resolving queries with patience and precision, and delivering a polished, professional service experience. Eager to bring strong communication, problem-solving, and relationship-management skills to a client support, travel consulting, or corporate travel role.

Willing to relocate and travel as required.

ESL Instructor (Online, 1:1) - Smartlearning1to1SL - Online

• Delivered personalized one-on-one coaching to international clients, improving their spoken fluency, pronunciation, and professional communication — directly translatable to client support and consultative travel advisory conversations
• Built individualized service plans based on each client's goals, consistently maintaining high satisfaction and retention
• Resolved client concerns and adapted communication style in real time to keep sessions productive and positive
• Tracked client progress and shared clear, professional feedback reports, demonstrating strong follow-up and documentation discipline
• Coached professionals on workplace English for interviews and presentations, reflecting comfort with corporate, client-facing contexts

Business Development Intern - Webixy Technologies Pvt. Ltd. - Global Trade Plaza

• Engaged prospective customers to clearly communicate company services and value proposition
• Maintained accurate, up-to-date customer records in the company database
• Managed client grievances professionally to protect and preserve company reputation
• Recognized as "Best Intern" for performance and client-handling ability

Operations Trainee - KSU Aviation Pvt. Ltd. - Aerotech

• Observed and documented ground handling operations within an aviation environment
• Prepared a time-motion study to identify efficiency opportunities in operational workflows
• Gained first-hand exposure to industry best practices, reinforcing aviation and travel-sector domain knowledge

Content Writer - Chainwhiz Community Pvt. Ltd. & Leveraged Writing Publications Pvt. Ltd.

• Drafted business emails, proposals, and client-facing documentation under tight deadlines
• Produced plagiarism-free, polished written content, reflecting strong attention to detail and professional writing ability

Master of Arts - MA - Vivekananda Institute of Professional Studies, GGSIP University (2026)

BBA - Aviation Operations - University of Petroleum and Energy Studies (2022)

Senior Secondary - XII - D.A.V Public School (2019)