Ritika Soni

Enthusiastic and disciplined professional with a proven ability to exceed performance quotas. Strong work ethic and dedicated to delivering exceptional customer service through communication, organization, and goal achievement

Admissions & HR Operations Executive - The Lexicon International School

(2025-10)

• Lead end-to-end admissions operations, including counselling prospective families and managing documentation.
• Oversee front-desk and administrative systems, maintaining structured records, regulatory registers, and official certifications with accuracy and timeliness.
• Support core HR operations, including staff attendance, leave management, employee documentation, and exit processes.

Senior Associate-Help desk - sakon

(2024-09 - 2025-10)

• Activate and configure mobile devices for end-users and manage services.
• Troubleshoot technical issues across platforms (iOS, Android).
• Educate users, escalate complex issues, and maintain service documentation.

Customer Service Associate-North America - Amazon Development Centre (India) Pvt.Ltd

(2020-10 - 2024-09)

• Supported capacity optimization, RTM operations, profile changes, SWAT activation.
• Assisted in performance monitoring and real-time adjustments

Work Flow Analyst-RTM Team - Amazon Development Centre (India) Pvt.Ltd

(2023-08 - 2024-02)

Interim role

• Managed chat/email support in the Heavy and Bulky department.
• Provided first contact resolution, escalated cases, and tracked SLAs.
• Gained international voice process experience

Sr. Executive Admin - Hexaware Technologies Ltd.

(2006-05 - 2009-01)

• Oversaw travel, ID/visiting cards, housekeeping, event management, and client coordination.
• Managed canteen services, floral arrangements, and office supplies.

B.Com - Nagpur University

H.S.C - L.A.D College, Nagpur

S.S.C - Centre Point School, Nagpur