Transition Manager
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Competent professional with 21+ years of progressive experience, including 6+ years leading global transition programs across Finance & Accounting and business operations. Proven in managing end-to-end transitions from due diligence and feasibility assessment through implementation, knowledge transfer, go-live,stabilization and operational handover. Experienced in executing offshore migrations, establishing governance frameworks, managing cross-functional stakeholders, mitigating transition risks, and driving successful service delivery center and global delivery transformations.
Expertise includes the ability to work independently, take initiative, adapt to change with ease and decision making through teamwork and coordination for improved quality.
Transition Manager January 2020 to Present
Practice Support Lead July 2016 to December 2019
Benefits Operations Manager April 2014 to June 2016
India Operations Manager December 2008 to March 2014
Experienced Benefits Operations Administrator April 2008 to December 2008
Benefits Operations Administrator October 2006 to March 2008
Team Member Feb 2005 to September 2006
· Lead end-to-end transition lifecycle covering due diligence, solution design, knowledge transfer, ramp-up, controlled production, go-live readiness, stabilization, and closure.
· Develop transition strategies, project charters, milestone plans, governance models, RAID registers, reporting frameworks, and executive dashboards.
· Manage global transition teams across functions, geographies, and stakeholder groups while ensuring delivery alignment with client objectives and contractual commitments.
· Coordinating with multiple departments and other key personnel, to deliver the business plans, by aligning the Program/Project Management Office (PMO) and related processes to their project requirements, defining the scope / objectives of the key projects, and agreeing on a detailed implementation plan including timelines, dependencies and risks
· Drive knowledge acquisition, training governance, accreditation, SME sign-offs, readiness assessments, and operational handover planning.
· Serve as the customer SPOC and first escalation point for transition decisions, actions, risks, issues, and status updates.
· Support solution design, RFP/RFI responses, transition costing, implementation planning, due diligence workshops, and operational discovery engagements.
· Led process discovery, process mapping, and documentation workshops to support transition planning and operational readiness.
· Lead risk identification, mitigation planning, business continuity readiness, dependency tracking, and issue resolution across transition workstreams.
· Collaborated with Talent Acquisition, HR, Technology, Procurement, Facilities, Finance, and Operations teams to establish end-to-end implementation readiness.
· Conduct executive governance reviews, senior leadership updates, project reviews, and steering committee reporting for active and future transition programs.
· Providing regular progress updates on pending / active and future projects to Onshore Implementation Manager and all key stakeholders throughout the project life cycle; ensuring timely completion of activities coordinating for key projects, thereby managing the project costs as well as risk mitigation and issue resolution
· Established and maintained Transition MIS, project dashboards, governance reports, RAID logs, and steering committee updates for senior leadership and client stakeholders.
· Partner with client leadership teams to align transition activities with strategic objectives.
· Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities, and deliverables
· Managed multiple concurrent transition projects while balancing competing stakeholder priorities and delivery timelines.
