Ritu Chandwani

Results-driven Senior Research Analyst with 4+ years of experience in data-driven insights and strategic research.

Deloitte

Certified (2026) in Data Analytics with hands-on Tableau, forensic analysis, and BI skills. Expertise in client management, SLA adherence, auditing, and team training. Actively transitioning into a Data Analyst role at a Big 4 firm.

Senior Research Analyst - Astegic Infosoft Pvt. Ltd.

(2021-07)

• Handle client and internal tickets end-to-end; ensure quality via daily data audits
• Manage SLA calculations and ensure on-time adherence across all deliverables
• Train new team members and junior analysts on research processes and tools

Back Office Executive (Customer Support) - Girnar Car Dekho

(2020-05 - 2021-06)

• Managed customer retention, inbound/outbound queries, and business lead generation
• Handled billing issues, complaints, and shared structured feedback to improve service quality

B.Com - Jaipur National University (2019 - 2022)

12th CBSE (2017 - 2018)

10th CBSE (2015 - 2016)