Ritu Rijhwani

Results-driven analyst with a CS degree and hands-on experience in business process analysis, data reporting, and operational support. Skilled in translating complex data into actionable insights to drive operational excellence across shared services environments.

OTS Solutions Pvt. Ltd. - Gurgaon

(2011-03 - 2012-02)

• Delivered end-to-end business process analysis and operational support across client accounts at OTS Solutions
• Developed data reports and documentation to support process improvement and stakeholder decision-making
• Collaborated with cross-functional teams to streamline workflows and enhance service delivery efficiency

WNS.

(2010-01 - 2011-02)

• Supported BPO operations at WNS, contributing to data analysis, reporting, and client communication initiatives
• Assisted in identifying process gaps and implementing corrective actions to improve team performance
• Maintained accurate records and produced operational reports to track KPIs and service benchmarks

Wipro BPO

(2008-07 - 2009-06)

• Contributed to BPO service delivery at Wipro BPO, supporting data processing and client-facing operations

Bachelor of Engineering - Computer Science - J.N.C.T (2008)

12th - Dr. Radhkrishanan Higher Secondary School (2004)

10th - Dr. Radhkrishanan Higher Secondary School (2002)