Ritvik Ritvik

Salesforce DevOps and Automation Engineer with ~5 years of experience across Salesforce development, CI/CD pipelines, and platform-level automation. Building scalable pipelines from scratch for deployments, test coverage, static code analysis, and sandbox refresh automation. Strong focus on process standardization, cross-team collaboration, and delivering high-quality, consistent releases across multiple Salesforce orgs.

Proficient in building scalable custom Salesforce solutions using Apex, Triggers, Lightning Web Components (LWC), Visualforce, and Flows. Contributing to Gen-AI initiatives aimed at enhancing the overall development and QA lifecycle — leveraging techniques like retrieval-augmented generation (RAG), Langchain, and multi-agent systems for smarter automation and faster delivery.

Sr. Software Engineer at Gartner, Inc. (2025-12 – Present)

• Migrated existing Jenkins Jobs to enterprise Structure and Cloudbees pipelines.
• Automated apex test class mapping to trigger relevant test execution in PR validations using RunSpecifiedTests.
• Integrated custom security validations for LWS trusted mode usage in the PR validation builds.

DevOps & Automation Engineer at Metacube Softwares Pvt. Ltd. (2021-07 – 2025-11)

• Migrated and enhanced existing CI/CD pipelines from Jenkins to GitLab CI.
• Improved system performance using Salesforce Shield event monitoring, transaction security policies & resolving real-time issues in production env. like slow Apex entry points & slow loading LWC pages, Batch & API failures etc.
• Engineered Multi-agent Gen-based AI system toto automate the test cases and UI Testing (Selenium scripts) right from JIRA requirements; Generate Apex test classes with the project's codebase knowledge using RAG, Fine-Tuning and integrations with Salesforce orgs and GitLab Repositories.
• Managed a team of 100+ developers, supporting 10+ modules and 10,000+ components deployed every release with <5% failure rate.
• Automated Salesforce sandbox and user access management, streamlining operations.
• Automated Jenkins Jobs to retrieve the list of discrepancies b/w salesforce org and git repository.

Salesforce Developer at Metacube Softwares Pvt. Ltd. (2021-07 – 2025-11)

• Optimized license usage by implementing a custom Salesforce License Pooling System, reducing costs by reallocating licenses from infrequent users.
• Developed a solution to generate equivalent SOQL queries for Salesforce Reports, improving performance and license costs for user access from external systems.
• Designed and configured Salesforce Agentforce solutions using Prompt Templates, Agentforce Data Library, Custom Retrievers, and Sales/Service Agents to enable intelligent, context-aware AI experiences.

Bachelor for Technology in Computer Science – BK Birla Institute of Engineering and Technology (2017-07 – 2021-09)