Riya

German language professional with extensive experience as a Team Specialist, Senior Communications Lead, and Translation/Transcription Expert. Skilled in managing German-language communications, content localization, and cross-cultural engagement with high linguistic accuracy (A1–C2). Proven ability to lead communication strategies, deliver impactful training, and support business growth through tele-sales and multimedia coordination.

Adept at creating high-quality content, managing multilingual projects, and fostering effective communication between global teams.

German Team Specialist, Senior Communications Lead at Airbnb (2025-01 – Present)

Manage customer communication for DACH region (German-speaking guests & hosts) with focus on resolving complex cases and driving revenue.

• Manage customer communication for DACH region (German-speaking guests & hosts)
• Handle german inquiries via phone, email & chat.
• Resolve complex booking, payment & escalation cases
• Drive revenue through tele-sales, upselling & promotions.
• Mentor team members and improve KPIs & quality
• Collaborate with cross-functional teams and maintain CRM records.

German Translation/ Transcription/ Content Specialist at ZDF (2022-02 – 2024-12)

Translated news, articles, and multimedia content between German and English with high linguistic accuracy and transcribed audio/video content.

• Translated news, articles, and multimedia content (German ↔ English) with high linguistic accuracy
• Transcribed audio/video content into clear, structured German text
• Localized content to suit target audience while maintaining journalistic tone
• Reviewed and edited translations to ensure consistency, grammar, and quality standards
• Collaborated with editorial and content teams to meet deadlines.

Content Writer & Graphic Designer at Sociyo Media (2021-05 – 2022-01)

Developed high-impact graphics, websites, and social media creatives for different brands and produced persuasive content.

• Developed high-impact graphics, websites, and social media creatives for different brands that enhanced brand visibility
• Produced clear, persuasive content for blogs, emails, and landing pages
• Skilled in using Canva, WordPress, and AI tools to deliver end-to-end creative solutions.

German Language Trainer at The Language Xpress (2019-11 – 2020-06)

Delivered structured lessons covering grammar, vocabulary, and communication at A1 to B1 levels.

• Delivered structured lessons from A1 to B1, covering grammar, vocabulary, and communication
• Prepared students for exams and real-life interactions, ensuring steady CEFR-level progress

C1.1, C1.2 (German CEFR) in German Language – Goethe Institut, Delhi, India (2025-10)

B2.1, B2.2 (German CEFR) in German Language – Goethe Institut, Delhi, India (2025-02 – 2025-09)

Digital Marketing & Graphic Design in Digital Marketing & Graphic Design – Digiperform, Delhi, India (2020-10 – 2021-04)

B1 (German CEFR) in German Language – Goethe Institut, Delhi, India (2019-06 – 2019-08)

A2 (German CEFR) in German Language – Goethe Institut, Delhi, India (2019-03 – 2019-06)

A1 (German CEFR) in German Language – Goethe Institut, Delhi, India (2018-12 – 2019-02)

Bachelor of Journalism & Mass Communication in Journalism & Mass Communication – Guru Gobind Singh Indraprastha University, Dwarka, Delhi (2017-08 – 2020-05)