Riya Karki

Results-driven compliance professional with 2+ years of experience in VKYC, fraud detection, and loan verification. Proven track record of improving verification accuracy, reducing fraud risk, and ensuring 100% RBI compliance while handling high-volume customer onboarding.

Assistant Manager (VKYC & Compliance) - IDFC FIRST Bank

(2024-01)

• Executed 80–100+ daily Video KYC verifications with 99%+ accuracy under RBI guidelines.
• Managed 20–25% customer interactions via calls, resolving discrepancies and reducing onboarding delays by ~30%.
• Strengthened fraud detection by identifying high-risk profiles, preventing potential losses and reducing fraud exposure.
• Completed end-to-end loan verification, improving approval efficiency and reducing rejection errors.
• Escalated 10+ critical fraud/suspicious cases weekly to compliance teams for action.
• Collaborated cross-functionally to reduce TAT (turnaround time) by ~20%.

Assistant Manager - Kotak Mahindra Bank

(2022-06 - 2023-11)

• Managed 50+ client portfolios, increasing customer retention and satisfaction.
• Drove sales of SIPs, mutual funds, and insurance, achieving monthly targets consistently.
• Improved client engagement through proactive relationship management and financial advisory.

Sales Executive - Shashwat Wheel

(2021-01 - 2022-01)

• Generated leads and converted prospects, contributing to revenue growth.
• Improved customer retention by handling queries and ensuring smooth service delivery.

Bachelor of Arts - University of Mumbai (2018 - 2021)