Riya M

Certified CPC Medical Coding Specialist with over 1 year of experience in front office healthcare operations and a solid academic foundation in hospital administration and English literature. Proven ability to handle high patient volumes, coordinate administrative workflows, and ensure compliance in healthcare billing systems. Adept in ICD-10-CM, CPT, HCPCS, and healthcare software, with a strong commitment to patient care, accuracy, and operational efficiency.

Front Office Executive - Eye Trust Eye Care Hospital - Kannur, Kerala

(2023-06 - 2024-02)

• Registered and managed data for over 100+ patients daily with 99% accuracy.
• Reduced appointment conflicts by 20% through proactive multi-department scheduling.
• Responded to 50+ daily patient inquiries, boosting satisfaction scores by 35%.
• Assisted billing operations using hospital software, improving billing accuracy by 20%.
• Maintained daily documentation in line with hospital operational protocols.
• Provided real-time coordination for 3 doctors and clinical staff to optimize patient flow.
• Improved punctuality of consultations by 15% through effective time slot management.
• Handled insurance documentation and demographic verifications with precision.

Diploma - Hospital Administration - International School of Skill Development (2023 - 2024)

Bachelor of Arts - English Literature - Chinmaya Mission College (2018 - 2021)