Operation Support Executive - Teleradiology Department - Graticare Private Ltd.
(2024-05 - 2024-10)
- Communicate with the assigned teleradiologist using operations through live chat methods for providing general support to the Teleradiology users & getting information including the daily caseload, notification of status of cases, correcting x-ray, CT, MRI bio-data, and coordinating any related issues/changes in the reports
- Cross-check the identification of the x-ray images sent to the teleradiology centre for reading including full name, ID, age, sex, and date of birth before uploading the image to eMedical to prevent substitution
- Timely & properly upload the x-ray images to the eMedical website following the instructions and cross-checking the correctness of the uploaded images for the cases read by the teleradiology centre
- Coordinate with the Teleradiology systems administrators for escalating cases with issues which need system checking, troubleshooting or other technical actions in the Teleradiology systems
- Update the status of the case on the basis of reports doubtful, urgent, completed in the Telerad system when the image uploading for each case is complete
- Track the x-ray sent from the assigned centre, to make sure the x-rays are read & submitted to the eMedical system by checking the data in Teleradiology systems and eMedical and following up with the respective radiologist
- Provide support during weekends, holidays, night shifts, or outside working hours on a rotation basis as requested
- Trim footage/video segments and put together the sequence of webinars held by radiologists
- Input music, dialogues, graphics and effects for video content
- Preparing promotional PPTs of radiologists & doctors for the online radiology courses at Radi- learn
Customer Service Executive - Concentrix Corporation
(2023-04 - 2024-02)
Customer service executive for TATA MOTORS in Emergency Breakdown dept
- Taking 1000 calls within week, meet monthly performance objectives including call quality, attendance, punctuality, adherence and call handle time
- Maintain track of all customer requests on CRM software Unified tool by onboarding & offboarding activity. Arrangements & schedules for customers offering optimum customer service through effective verbal communication
- Negotiated & resolved customers' complaints, billing inquiries, towing charges, etc., using Ki Mobility software and customer questions with courtesy and professionalism
- Responsible for maintaining timely interaction in I-coms, cable data, ETE & CSG to avoid truck calls. Screening and routing incoming calls, redirecting calls to specific departments as required
- Providing product information (automotive spare parts and services as repair maintenance) to new and existing customers
- Assisted on-site customer service at Emergency Breakdown Department in the areas relating to battery maintenance, brakes, electrical, oil change, steering & suspension repair, transmission, vehicle engine diagnostic, auto detailing, auto glass repair, body repair, body repairs, carburetor cleaning, car painting, car waxing, chassis repair, engine repair, rust repair, re-gas, side view mirror repair, temperature check, transmission replacement, vehicle exhaust, vehicle interior vacuuming, power w
Tele sales Executive - Vedant Assets Limited
BSE Listed financial advisor company owning 3 subsidiaries. Tele sales Executive for Vedant Pay B2B app micro ATM, Mutual Funds, Insurance, Loans.
- Generated motor insurance quotes with knowledge of third-party insurance, engine cover, personal accident cover and other add-ons
- Creating a database of fresh/new clients, follow up clients and converted clients
- Call customers to convince about the importance of financial services (health insurance, loans, mutual funds). Promoting services on reels
Loan Applications Preparers - Veejay Capital Advisory
Freelancing
- Assist clients in gathering & organizing necessary documentation for loan applications
- Address client inquiries & provide updates throughout the application process
- Appointment scheduling cold calling
