Riya Varghese

Data Analyst / Business Analyst with experience supporting automobile dealership CRM products and analyzing large datasets using SQL and Advanced Excel. Skilled in data analysis, data cleaning, data transformation, reporting, dashboard development, KPI analysis, and business problem-solving. Hands-on knowledge of SQL, Advanced Excel, Power BI, Tableau, Python, statistical analysis, and machine learning techniques.

Experienced in supporting client requirements, identifying data issues, and delivering actionable business insights.

Business Analyst at Wyzmindz Solutions Ltd. (2024-01 – Present)

• Provide business and analytical support for automobile dealership clients using customer relationship management (CRM) products.
• Analyze large CRM datasets using SQL and Advanced Excel to identify data issues, investigate business problems, and support data-driven solutions.
• Work with client requirements to analyze business processes, identify issues, and provide data-driven solutions aligned with operational needs.
• Prepare and support reports using data analysis and reporting techniques to monitor business processes and customer relationship management activities.
• Perform data cleaning, validation, transformation, aggregation, and analysis to improve data quality and support accurate reporting.
• Use SQL querying, joins, subqueries, CTEs, and analytical functions to extract and analyze business data.
• Support KPI analysis and business insights by interpreting data and identifying trends, issues, and opportunities for process improvement.

Research Assistant at Seasense Softwares Ltd. (2019-10 – 2020-05)

• Provided research support to research scholars and assisted with analytical problem-solving.
• Applied structured problem-solving techniques to identify new solutions and improve the efficiency of existing methods.
• Assisted in preparing proposed scholarly literature for publication in international journals.

Tutor at Jayan's Academy (2016-06 – 2019-09)

• Tutored students in Mathematics and supported preparation for aptitude examinations.
• Recommended textbooks and online learning resources based on individual learning requirements.

Assistant Professor at MET'S School of Engineering (2012-01 – 2016-05)

• Served as Departmental ISO Coordinator and member of the Academic Performance Evaluation Committee.
• Managed B.Tech project evaluation activities, department library responsibilities, and examination-cell coordination.
• Maintained records for electronics laboratory equipment and components.

M.E. in VLSI Design – Anna University (2010 – 2012-01)

B.Tech in Electronics and Communication – M.G. University (2006 – 2010)