Riyaz Khan

Subject Matter Expert with extensive experience in onboarding new joiners, streamlining processes, and serving as an Automation SPOC. Skilled in Service Now dashboard maintenance, task allocation, JIRA execution, and MAP audits. Adept at managing online events and promotions, pricing and promo analysis, catalog and event audits, and competitive review. Proficient in DOTD planning, Tier 1 item collation and analysis, and price mapping.

Sr Analyst - Digital Engagement Execution - Lowe's India - Bengaluru, Karnataka

(2018-11)

• Supervised day-to-day operational and administrative activities, ensuring compliance with processes and meeting deadlines.
• Led a team in successfully delivering multiple projects on time.
• Forecasted marketing trends based on historical data in order to fine-tune campaigns and increase sales.
• Created campaigns and specific marketing strategies for clients.
• Identified & mitigated project risks.
• Concept development, strategic planning, and business operations were all areas where I contributed ideas.
• Developed & maintained strong relationships with key stakeholders, fostering collaboration & driving project success.
• Implemented process improvements resulting in increased operational efficiency.
• Onboarded new joiners and streamlined processes as a Subject Matter Expert and Automation SPOC.
• Managed Online Events and Promotions, Service Now dashboard maintenance, and JIRA execution.
• Conducted MAP Audits, catalog analysis, and competitive reviews, and handled pricing and promotional activities.
• Allocated tasks and executed DOTD planning, ensuring efficient operations and timely completion of projects.
• Analyzed Tier 1 items and performed price mapping to support strategic decision-making and competitive positioning.

Sr Officer - Tesco Hindustan Service Limited - Bengaluru, Karnataka

(2014-11 - 2018-11)

• Supported the In-country buying team with administration, maintenance, and processing of product range information.
• Entered business-critical range information accurately and promptly to ensure alignment with merchandising plans.
• Acted as the Quality Control in-charge and SPOC for all IT issues across Central Europe.
• Performed Root Cause Analysis (RCA) and set up new lines in the operating module.
• Updated logistic settings based on product changes.
• Checked data integrity on systems and processes.
• Updated pricing and provided accurate data/information to inform category decision-making.

Bachelor Of Business Management - Business Management - HKBK Degree College, Bangalore University (2011)