Riyazh M

Skilled in coordinating and managing booking processes, vessel allocation, and amendments, ensuring smooth logistics operations and optimizing cargo transportation for timely and efficient deliveries. Goal-oriented logistics professional with expertise in freight booking coordination seeking a challenging role. Proven track record in optimizing processes, managing customer relationships, and ensuring seamless operations.

Strong organizational and communication skills, focused on delivering exceptional service and driving efficiency for customer satisfaction and business success.

Customer service management at Chennai Hapag Lloyd Global services (2021-10 – 2024-12)

• Streamlined booking operations, ensuring accurate documentation, timely arrangements, and optimal vessel space allocation.
• Implemented efficient vessel balancing strategies, optimizing cargo capacity and reducing costs.
• Proactively managed booking amendments, minimizing disruptions and maintaining seamless operations.
• Fostered strong relationships with stakeholders for effective communication and exceptional service delivery.
• Handling booking amendment and vessel balancing.

Operation Executive at Cameo corporate pvt ltd (2019-05 – 2021-10)

• Streamlining loan origination, underwriting, and servicing processes.
• Implementing policies to minimize credit risk and fraud. Overseeing relationships with third-party vendors, such as collection agencies.
• Ensuring adherence to regulatory requirements and industry standards. Maintaining accurate data and Ensuring Excellent customer experience throughout the financing process.
• Working closely with sales, marketing, and finance

Higher secondary school – K.R.M (2014 – 2016)

B.COM (C.A) – University of Madras (2016 – 2019)