Rizwan Khan

4+ years of experience in LAN/WAN network management, IT infrastructure support, and enterprise network operations. Seeking a challenging position in a growth-oriented organization where I can leverage my technical expertise, Problem-solving abilities, and customer-focused approach to contribute to organizational success while continuously enhancing my professional skill and knowledge.

MS Engineer - NTT DATA Inc.

(2025-08)

• Providing technical support and maintenance for enterprise network infrastructure and IT services.
• Configured, installed, and troubleshot Cisco Routers, 4200 Series and Cisco Switches, and branch and enterprise environments.
• Monitoring network performance and ensuring maximum uptime and service availability.
• Troubleshooting and resolving LAN, WAN, MPLS, Lease Line, and connectivity-related issues.
• Managing incident, service request, and change tickets in accordance with SLA requirements.
• Coordinating with customers, vendors, and internal support teams for timely issue resolution.
• Performing preventive maintenance and network heath checks to ensure stable operations.
• Supporting installation, configuration, and migration of network devices and IT equipment.
• Escalating critical issues to appropriate team and following up until closure.

System Analyst - Niftel Communication Pvt. Ltd.

(2025-01 - 2025-07)

• Analyzed, monitored, and maintained enterprise IT systems and network infrastructure to ensure smooth business operation.
• Provided technical support for network, hardware, software, and connectivity-related issues.
• Coordinated with clients and internal teams to identify, troubleshoot, and resolve system-related incidents.
• Monitored system performance and implemented corrective actions to improve reliability and efficiency.
• Assisted in the deployment, configuration, and maintenance of IT infrastructure and network devices.

Network Engineer - Quess Corp Limited

(2022-05 - 2024-11)

• Configured, installed, and troubleshot Cisco Routers, 4200 Series and 1900 Series, Cisco Switches, and Aruba Switches across branch and enterprise environments.
• Monitoring network performance and ensuring maximum uptime and service availability.
• Troubleshooting and resolving LAN, WAN, MPLS, Lease Line, and connectivity-related issues.
• Managing incident, service request, and change tickets in accordance with SLA requirements.
• Coordinating with customers, vendors, and internal support teams for timely issue resolution.
• Performing preventive maintenance and network heath checks to ensure stable operations.
• Supporting installation, configuration, and migration of network devices and IT equipment.
• Escalating critical issues to appropriate team and following up until closure.

Graduation - BA - Lucknow University

Intermediate - U.P. Board, Allahabad

High School - U.P. Board, Allahabad