Rizwana Chougle

Senior Customer Care Executive - Hexaware Technologies Limited

(2025-07)

Visa KYC Expertise: In-depth knowledge of Know Your Customer procedures for visa applications, ensuring compliance with international standards.
VFS Global Client Management: Experienced in handling escalations and service delivery for VFS Global, maintaining strong client relationships and operational efficiency.
Escalation Handling: Skilled in managing high-priority cases with professionalism, tact, and timely resolution.
Customer Retention: Turning dissatisfied applicants into advocates through proactive engagement and resolution.
Conflict Resolution: Expertise in de-escalating sensitive visa-related issues with empathy and clarity.
Process Improvement: Identifying gaps in visa KYC workflows and implementing solutions to reduce repeat escalations.
Cross-functional Collaboration: Partnering with compliance, operations, and technical teams to address root causes and enhance service delivery.
Leadership & Mentoring: Coaching junior executives on escalation protocols, visa KYC compliance, and customer-first strategies.
Data-driven Insights: Leveraging CSAT, NPS, and compliance metrics to monitor performance and drive continuous improvement.

Customer Care Executive - Hexaware Technologies Limited

(2024-05 - 2025-07)

Visa KYC Expertise: Proficient in Know Your Customer verification for visa applications, ensuring accuracy and compliance.
VFS Global Client Support: Experienced in managing customer queries and escalations for VFS Global, maintaining service excellence.
Customer Query Resolution: Skilled in addressing applicant concerns promptly and effectively.
Compliance Adherence: Ensuring strict compliance with visa documentation and regulatory requirements.
Communication Skills: Building rapport with applicants through clear, empathetic, and professional dialogue.
Process Support: Assisting in streamlining KYC workflows to reduce errors and improve efficiency.
Team Collaboration: Working closely with operations and compliance teams to resolve customer issues.
Customer Experience Enhancement: Driving satisfaction by ensuring smooth visa application journeys.

Account Executive - Ascent Porta Solution

(2023-06 - 2024-05)

Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Reconciled bank statements and maintained accurate financial records.
Prepared daily journal entries and updated ledgers.
Assisted in month-end and year-end financial closing activities.
Coordinated with vendors and internal departments to resolve billing discrepancies.
Utilized accounting software (e.g., Tally, SAP, Excel) for data entry and reporting.
Monitored collections and receipts in SAP; coordinated with teams for timely inflows.
Prepared daily cash positions and rolling cash flow forecasts; analyzed variances and trends.
Executed SAP operations including payments, receipts, ledger analysis, and month-end closing.

Junior Accountant - KHOT

(2022-11 - 2023-01)

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