Robert Barboza

Dedicated and responsible Hostel Warden, Administrative Professional, and Customer Service Executive with over 20 years of diverse experience in education, administration, human resources, customer service, and technical support. Skilled in hostel management, office administration, student welfare, communication, and computer applications. A quick learner with strong organizational and problem-solving abilities, committed to maintaining discipline, safety, and operational excellence.

Hostel Warden - Shalom International School - Panchgani, Maharashtra

(2026-04)

Supervise and manage hostel operations, ensuring a safe, disciplined, and supportive environment for students.

• Monitor student attendance, leave records, and hostel registers.
• Ensure students' health, safety, hygiene, and overall well-being.
• Enforce hostel rules, study hours, and discipline.
• Coordinate with school management, parents, and staff regarding student welfare.
• Supervise housekeeping, maintenance, food quality, and hostel security.
• Handle emergencies, grievances, and disciplinary matters promptly.
• Organize hostel activities and maintain accurate administrative records.

Hostel Warden - Delhi Public School - Supaul, Bihar

(2025-07 - 2026-03)

• Maintained discipline and ensured compliance with hostel rules and regulations.
• Managed room allocation, attendance, leave records, and student welfare.
• Supervised hostel security, cleanliness, food quality, and maintenance.
• Coordinated with parents and school management regarding student welfare.
• Maintained all hostel documentation and organized hostel activities.

Hostel Warden & Office Administrator - Christ Senior Secondary School - Meghalaya

(2025-01 - 2025-07)

• Served as Hostel Warden for Classes V–XII.
• Managed office administration, clerical, and secretarial duties.
• Updated UDISE+, OASIS, and SARAS records.
• Taught Information Technology to students of Classes I–V.

Customer Service Executive (UK Process) - WNS Services India Pvt. Ltd.

(2019 - 2021)

• Provided customer support for UK clients.
• Resolved customer queries while maintaining service quality standards.

Technical Support Executive (Australia Process) - Convergys Services Pvt. Ltd.

(2014 - 2018)

• Delivered technical support and customer service to Australian customers.
• Resolved technical issues and maintained high customer satisfaction.

Technical Support Executive (UK Process) - Tech Mahindra

(2013 - 2014)

Provided technical support and customer service for UK customers.

Customer Service Representative (UK Process) - Firstsource Solutions Pvt. Ltd.

(2012 - 2013)

Assisted customers with account-related queries and service requests.

Human Resource Assistant - Al Kauther Contracting Services LLC - Dubai

(2005 - 2011)

• Assisted with recruitment, employee documentation, and HR administration.
• Maintained employee records and coordinated HR-related activities.

Service Coordinator - Sensaire Services LLC - Dubai

(1998 - 2004)

Coordinated service operations and customer support.

• Scheduled technicians and maintained service records.
• Ensured timely completion of maintenance and service requests.

Senior Secondary - Class XII - National Institute of Open Schooling (NIOS) (1996)

Secondary School - Class X - Rex Higher Secondary School (1993)

Diploma - Air Conditioning & Refrigeration - Don Bosco Technical College (1995 - 1996)