Customer Service Representative - NISSI Business Solution
(2015-11 - 2016-12)
- Delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction
- Taking Appointments of the customer as per schedule
- Verify documents of the customers
- Responsible for sending updates to customers of the service
- Handled customer complaints politely and efficiently
- Answered incoming customer inquiries with professionalism and courtesy
Customer Service Representative and Sales - Expedia Hotels at Aegis BPO LTD
(2017-02 - 2018-06)
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
- Responsible for timely communication with lenders regarding any issues affecting the appraisals in process
- Participating in the health staff and operational development programs as assigned
- Successfully marketing, selling, and promoting company services in an outbound call center (production-driven) environment
Human Resource Assistant - Hospitality Al Ghunrair Hotel
(2018-07)
- Screened resumes and conducted phone interviews for the positions to achieve staffing goals
- Provided employee data recorded in the Applicant Tracking System (ATS)
- Scheduled meetings, interviews and electronic mail blasts
- Managed the full cycle recruiting process, including sourcing, screening and interviewing candidates
