Project Manager — Enterprise Implementation - Simetrik - Bengaluru, India (Global)
(2025-02)
Series B AI-powered financial reconciliation platform serving global banks, payment networks, and fintech leaders.
- Lead end-to-end onboarding, integration, and go-live for strategic global accounts on an AI-native reconciliation platform driving rapid customer time-to-value across multi-stakeholder, multi-region environments.
- Design and operationalise scalable implementation playbooks, governance models, and SLA frameworks that improve program predictability and cross-regional deployment consistency for enterprise customers.
- Architect strategic partnership frameworks with banking ecosystems and payment processors, translating partner objectives into clear operational roadmaps that prevent scope creep and protect commercial commitments.
- Partner with Sales, Engineering, Product, and Customer Success leadership to align delivery strategy with business outcomes, de-risking complex deals at the account level and influencing pricing and SOW design.
- Translate frontline customer feedback into product insights, shaping roadmap priorities for automation, integrations, AI exception handling, and platform scalability.
- Build and scale vendor ecosystem across geographies, negotiating commercial terms with technology partners while protecting platform margins and integration quality.
Independent Strategic Advisor & Leadership Coach - Independent Consulting Practice - Bengaluru / Remote
(2024-02 - 2025-01)
Self-directed advisory engagement and capability-building work alongside continuing community leadership commitments.
- Advised early-stage social enterprises and education institutions on operating model design, program scoping, and partner ecosystem build-out drawing on enterprise transformation toolkits to bring rigour to lean teams.
- Designed and delivered design-thinking, communication, and leadership coaching programs for student innovators, emerging professionals, and NGO leaders; continued role as Technovation State Chapter Ambassador.
- Authored thought leadership content on innovation, design thinking, and human-centred operating models, including continued contribution to "Making of a Level 5 Design Thinker."
Senior Lead — Program Management & Strategic Consulting - Kyndryl (formerly IBM) - Bengaluru, India (Global)
(2015-03 - 2024-02)
World's largest IT infrastructure services provider, spun off from IBM in 2021. Operations across 60+ countries.
- Directed multi-year, multi-region transformation programs across infrastructure modernisation, cloud migration, enterprise platform implementation, partner relations, OCM, Salesforce rollouts, and SAP automation delivering 20%+ operational efficiency uplift and meaningful run-cost savings across the corporate unit.
- Established and matured PMO governance frameworks aligned to PMI best practices, improving program predictability, execution quality, and reporting transparency across a portfolio of 50+ concurrent initiatives sustaining 95%+ on-time delivery.
- Led distributed delivery teams of 20–50+ professionals across APAC, EMEA, and the Americas, instituting structured coaching, performance management, and career-development frameworks that lifted partner and employee engagement by 50%.
- Served as primary executive relationship manager for senior technology and business stakeholders, providing strategic program oversight, risk escalation, and CXO-level milestone communications across global enterprise accounts.
- Owned design and execution of partner ecosystem frameworks (segmentation, tiered engagement, JBP, QBR cadences) that scaled collaboration with 400+ ecosystem partners and improved partner maturity across portfolio segments.
- Championed change-transformation initiatives for the ASEAN Resiliency portfolio, surfacing process gaps and instituting corrective action recognised three times with Westpac Banking Corporation's Super Tech Award for resilient delivery under tight deadlines (chip-card rollout, IBM Big Data platform stand-up, AI DSX hackathon environment).
- Curated and delivered solution strategy for CRM adoption (PoC, market fitment, readiness assessment, capability roadmap) for partners under the IBM Service Corps engagement translating enterprise capability into NGO-grade execution.
Project Manager — Professional Services - Enstage - Bengaluru, India
(2014-03 - 2015-02)
Fintech platform provider serving banks across payments, loyalty, and card management.
- Directed end-to-end implementation of 3D Secure and RuPay services integration across a portfolio of 12+ banking institutions, catalysing 80%+ revenue growth for the portfolio within six months through structured delivery governance.
- Pioneered the establishment of a Project Management Office, achieving a 70% uplift in process engagement and consistent delivery especially across settlements and disputes converting ad-hoc delivery into a repeatable franchise.
- Introduced Agile, Lean, and Design Thinking practices at enterprise scale across partner organisations, lifting employee engagement by 50% and accelerating iteration speed across platform delivery cycles.
- Coordinated Agile delivery across diverse teams, business units, and geographies to streamline operations, with sustained alignment to quality benchmarks across competing institutions on a neutral platform.
Associate Program Manager - Unisys - Bengaluru, India
(2007-02 - 2014-03)
Global IT solutions and services company serving government, banking, and commercial enterprises.
- Designed and led implementation of strategic transformation roadmaps across finance, supply chain, and technology domains, achieving 2x+ increases in operational efficiency and resource utilisation across business units.
- Oversaw a CRM solutions deployment integrating sales, IT, and customer service functions with existing ERP, support, and custom applications establishing the staffing model and governance that scaled across BUs.
- Established stringent governance and control frameworks ensuring adherence to internal and regulatory standards, fortifying compliance posture across multi-year program portfolios.
- Drove process consistency to 75% across diverse market portfolios through systematic gap analysis, standard operating procedures, and continuous improvement rituals.
- Operationalised KPIs and OKRs to drive quarterly and annual roadmap delivery, embedding measurement into the operating cadence of cross-functional technical teams.
