Rofikul Islam

Analytical and detail-oriented MIS Executive and Data Specialist with over 3 years of experience in managing complex data sets, generating actionable business insights, and streamlining reporting workflows. Proficient in advanced Excel capabilities (including complex excel, vlookups, pivot tables, and data cleaning) to optimize data integrity. Proven track record of supporting cross-functional teams and management with precise, real-time analytics to drive strategic decision-making and operational efficiency.

Data Entry Operator (MIS) – Back Office Support (Hospital Marketing Department) at IQ CITY MEDICAL COLLEGE HOSPITAL (2025-07 – Present)

Day to Day MIS Report

• Executive Revenue Reporting: Compile, analyze, and generate comprehensive monthly Hospital Revenue and Department Revenue Performance Reports for executive stakeholders.
• Performance Monitoring: Maintain daily records and engineer weekly operational performance reports to evaluate departmental efficiency.
• Marketing & Sales Analytics: Aggregate and analyze monthly performance metrics and Daily Activity Reports (DCR) for the Outpatient (OP) and Inpatient (IP) marketing teams.
• Logistics & Strategic Planning: Coordinate and organize weekly tour plans, logistics, and resource allocation for regional health check-up camps and outreach initiatives.
• Executive Data Support: Deliver ad-hoc data extractions and specialized information records directly to Department Heads (HODs) to facilitate critical administrative reviews.
• Patient Data Management: Oversee patient information systems, executing precise data entry and financial billing protocols for OP and IP sectors.

Junior Assistant (ABH) – Head Cashier (Gold Loan Department) at ASIRVAD MICRO FINANCE LIMITED (2024-08 – 2025-07)

• Financial Operations: Managed daily ledger entries, high-volume cash, gold, handling, and secure account reconciliations for the branch operations team.
• Database Maintenance: Maintained accurate transaction logs and customer profile data in alignment with strict financial regulatory standards.
• Customer Service: Delivered high-quality service, resolved complex account discrepancies, and built strong client relationships.

Team Member / Barista (Operations Department) at COFFEE DAY GLOBAL LIMITED (2023-11 – 2024-08)

• Operational Workflow: Maintained high-quality service standards and controlled inventory tracking within a fast-paced retail outlet environment.
• Point of Sale (POS): Managed point-of-sale transactions, balanced cash registers, and generated daily sales reports.

Guest Delight Associate (Operations Department) at JUBILANT FOODWORKS LIMITED (2023-06 – 2023-11)

• Front Desk Administration: Managed customer inquiries, front-desk counter transactions, and cross-functional team coordination to ensure service excellence.

Master of Arts in M.A. – Rabindra Bharati University (2025)

Bachelor of Arts in B.A. – Kazi Nazrul University (2022)