Rohan Bachhav

Dedicated and detail-oriented professional with 5+ years of experience in Customer Support, Quality Engineering, and Manufacturing Operations. Experienced in handling customer queries, resolving complaints, providing technical support, quality inspection, process improvement, root cause analysis, documentation, SQL, Microsoft Excel, and quality tools. Fluent in Hindi, Marathi, and English.

Seeking opportunities in Customer Support, AI Language Training, Data Annotation, SQL Support, or Quality Engineering.

Quality Engineer - Kelkar Dynamic Pvt. Ltd.

(2023-01)

• Perform incoming, in-process and final quality inspections.
• Conduct process audits and ensure compliance with quality standards.
• Perform root cause analysis and implement corrective actions.
• Prepare PPM, rejection, CAPA and quality reports.
• Handle customer quality issues and documentation.
• Coordinate with production and maintenance teams.
• Ensure compliance with customer specifications.
• Maintain quality records and inspection reports.

Quality Engineer - Ronch Polymer Pvt. Ltd.

(2021-01 - 2023-12)

• Performed incoming, in-process and final inspections.
• Used Vernier Caliper, Micrometer, Height Gauge and Dial Gauge.
• Identified manufacturing defects and reduced rejection.
• Conducted root cause analysis and corrective actions.
• Prepared inspection reports and quality documentation.
• Participated in internal audits.
• Coordinated with production to improve quality.
• Ensured customer quality requirements were met.

Customer Support Executive - D2H

(2020-01 - 2021-12)

• Handled inbound customer calls professionally.
• Resolved customer complaints and service requests.
• Assisted customers with recharge, package changes, account updates and technical issues.
• Guided customers through troubleshooting.
• Escalated unresolved issues.
• Maintained CRM records accurately.
• Achieved customer satisfaction targets.
• Demonstrated communication and problem-solving skills.

Trainee Engineer - Bosch Chassis Systems India Pvt. Ltd.

(2018-01 - 2020-12)

• Performed production and quality inspections.
• Conducted dimensional inspections.
• Maintained inspection records.
• Supported process audits.
• Assisted in root cause analysis.
• Ensured compliance with quality standards.

Bachelor of Engineering - Mechanical Engineering - Amrutvahini College of Engineering, Sangamner (2018-01)

Diploma - Mechanical Engineering - K. V. N. Naik Polytechnic, Nashik (2015-01)