Rohan Gupta

Goal-oriented professional with excellent communication skills and a positive attitude.

Doordarshan Representative - Alorica India Private Limited

(2026-01)

DoorDash is a leading food delivery and logistics company operating primarily in United States, Canada, Australia, and New Zealand.

• Assisted customers with order-related inquiries and issues.
• Resolved delivery, payment, and account-related concerns.
• Provided professional customer support through chat, email, or phone.
• Maintained high customer satisfaction by offering timely and effective solutions.
• Coordinated with drivers and merchants to ensure smooth order fulfillment.

JSW MG Motor Representative - Concentrix

(2025-07 - 2025-11)

Provided customer support and assistance regarding vehicle features, sales inquiries, service appointments, and after-sales support. Coordinated with customers and internal teams to ensure a smooth customer experience and timely resolution of queries.

• Handled customer inquiries related to MG vehicles.
• Assisted customers with product information and features.
• Maintained high standards of customer satisfaction.
• Coordinated with sales and service teams for efficient support.
• (Reason for left the concentrix due to Process Ramp down )

BCA - Kurukshetra University (2023-01 - 2025-01)