Rohan Kashyap

Customer Service Representative with 5+ years of experience in customer support and contact center operations at a multinational organization. Proven ability to handle high-volume inbound and outbound customer interactions through phone, email, and chat while maintaining high service quality standards. Strong expertise in complaint resolution, escalation handling, SLA compliance, and customer retention.

Customer-focused professional willing to relocate to Dubai for growth opportunities in the customer service domain.

CUSTOMER SUPPORT ASSOCIATE - AMAZON DEVELOPMENT CENTRE (INDIA) PVT. LTD. - NOIDA, INDIA

(2020-09)

• Handled 50–70+ customer interactions daily through inbound calls, emails, and chat support
• Assisted customers with order issues, account queries, refunds, replacements, and service concerns
• Resolved customer complaints professionally while ensuring first-call resolution (FCR)
• Maintained high customer satisfaction and quality assurance scores
• Documented customer interactions using ticketing tools
• Ensured compliance with SLA guidelines and company policies
• Escalated complex issues and tracked them until resolution
• Collaborated with team members to achieve service targets

BACHELOR OF TECHNOLOGY - B.TECH - IIMT College of Engineering & Technology (2015 - 2019)

HIGHER SECONDARY EDUCATION - 12TH - Sarla Chopra D.A.V. Public School (2013 - 2014)

SECONDARY EDUCATION - 10TH - Sarla Chopra D.A.V. Public School (2011 - 2012)