Rohan Mali
Tally Prime & ERP Support Executive | GST, Inventory & Accounting Knowledge | 1000+ Client Support Cases Resolved
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About
B.Com graduate with 1 year 6 months of experience in accounting software support and troubleshooting. Proficient in Tally Prime and Tally ERP, assisting clients with GST configuration, inventory management, accounting operations, and basic payroll processes. Experienced in handling 1000+ client support interactions and resolving accounting and software-related issues efficiently. Strong communication and problem-solving abilities with experience supporting international clients.
Experience
Customized Accounting Support Executive at Antraweb Technology Pvt. Ltd. (2024-07 – 2026-04)
- Delivered technical support for Tally Prime and Tally ERP to resolve accounting and system issues.
- Troubleshot software bugs, ledger errors, and accounting discrepancies reported by clients.
- Assisted clients with GST configuration, inventory tracking, and accounting workflows within Tally.
- Supported Antraweb customized products integrated with Tally and resolved operational issues.
- Communicated with international clients to diagnose technical issues and provide solutions.
- Provided guidance on basic payroll management and accounting processes.
- Resolved accounting and technical issues for multiple Tally users through remote support, improving system functionality and client workflow efficiency.
Education
Bachelor of Commerce in B.Com – M.L. Dahanukar College of Commerce (2024-05)
