Rohan Malwadkar

Dynamic operations leader with a proven track record at Omega Healthcare Management, excelling in team development and performance enhancement. Skilled in problem-solving and decision-making, I implemented efficient processes that boosted productivity and fostered collaboration, resulting in significant improvements in service delivery and team morale.

Operations Manager - Armeka Financial Consultants - PUNE

(2026-06)

• Streamlined operational workflows, enhancing efficiency and reducing turnaround times across various departments.
• Led cross-functional teams to implement process improvements, driving overall productivity and service quality.
• Developed training programs for staff, fostering a culture of continuous improvement and professional development.
• Analyzed performance metrics to identify trends, informing strategic decisions and resource allocation.
• Managed budgetary compliance and cost control initiatives, optimizing financial resources effectively.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed and implemented strategies to maximize customer satisfaction.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Lead Delivery- Operations - Omega Healthcare Management - Navi Mumbai

(2024-11 - 2026-03)

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Team Leader - Service Delivery - Credence Resource Management Pvt LTD - Pune

(2014-12 - 2024-10)

• Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
• Enhanced team performance by implementing efficient service delivery processes and procedures.
• Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
• Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
• Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
• Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
• Led a team of professionals to deliver high-quality services within strict deadlines and budget constraints.
• Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
• Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
• Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
• Implemented training programs to enhance the skill set of the team members, improving overall service quality.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.

Senior Associate - Hov Services (Tracmail) - Pune

(2009-12 - 2014-02)

• Trained and supported new team members, maintaining culture of collaboration.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Mentored junior associates, fostering professional growth and helping them reach their full potential.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.

Bachelor of Science - Chemistry - Modern College - Pune (2010-10)