Rohit Bhola

Accomplished Cloud Security Engineer with proven track record in enhancing security protocols, reducing risks, and ensuring compliance. Skilled in threat analysis and incident response.

Cloud Support Engineer – Security (L5) at Amazon Web Services (AWS) (2021-09 – 2023-10)

Responsible for providing assistance to AWS customers on break-fix issues. Serves as Premium Support Engineers specific for Security Services. Assist customers on services like AWS Inspector, AWS Security Hub, AWS Config, AWS ACM, etc.

• Provided assistance to AWS customers on break-fix issues
• Served as Premium Support Engineer for Security Services
• Assisted customers with AWS Inspector, AWS Security Hub, AWS Config, AWS ACM

Information Security Engineer Sr. Analyst at Wells Fargo (2020-03 – 2021-09)

Responsible for handling, managing Cisco ISE for Network Security within infrastructure. Provide assistance to related teams specific to AAA. Responsible for testing and implementation of new projects/ platforms where involvement of AAA is must. Create/ maintain/ update policies as per needs for dotix and tacacs+ deployments.

• Handled and managed Cisco ISE for Network Security
• Provided assistance on AAA specific tasks
• Tested and implemented new projects/platforms with AAA involvement
• Created, maintained, and updated policies for dotix and tacacs+ deployments

Network Engineer at Altran Technologies (2017-10 – 2020-03)

Working as Network Engineer for CISCO TAC in Security Domain (AAA). Responsible to provide support on Identity Service Engine (ISE). Promoted as Escalation Engineer (L2) from Mar, 2019. Good knowledge on Radius, Tacacs+, dotix. Have hands on experience with complex keywords as Posture, Profiling, BYOD, PxGrid. Involved in handling Escalations, providing trainings, and managing reports. Was awarded best performer for Q4, 2018 and Q1, 2019.

• Worked as Network Engineer for CISCO TAC in Security Domain (AAA)
• Provided support on Identity Service Engine (ISE)
• Promoted as Escalation Engineer (L2) from Mar, 2019
• Proficient in Radius, Tacacs+, dotix, Posture, Profiling, BYOD, PxGrid
• Handled Escalations, provided trainings, and managed reports
• Awarded best performer for Q4, 2018 and Q1, 2019

Associate: Technical Support at TECH MAHINDRA (2016-01 – 2017-10)

Responsible for Providing Technical Troubleshooting on Home Router, Modems, Extenders, etc. Responsible for Setting up Newly Purchased Home Routers, Modems, Extenders, etc. Provide support for Camera's, Network Storage and Network Recorders.

Process

Call back and provide support to L1 escalated calls. Take remote access of customer's device where customer faces difficulties to troubleshoot over calls. Usually get calls from Asia Pacific Countries (Singapore, Australia, New Zealand, Malaysia, Philippines, Thailand).

• Provided technical troubleshooting on home routers, modems, and extenders
• Set up newly purchased home routers, modems, and extenders
• Provided support for cameras, network storage, and network recorders
• Processed callbacks and provided support to L1 escalated calls
• Took remote access of customer devices for troubleshooting
• Handled calls from Asia Pacific countries

B.Tech in Electrical Engineering in Electrical Engineering – United College of Engineering and Research (2009 – 2013)

CBSE XII – Tagore Public School (2006 – 2007)

CBSE X – Tagore Public School (2004 – 2005)