Rohit Chandra

A results-driven Visual Creative adept at connecting products with people through intentional imagery. Expert in interpreting fashion and lifestyle collections to shape consumer experience, combining artistic vision with commercial rhythm to ensure every project inspires and drives brand growth.

Visual Creative & Stylist at Freelance (2020-01 – 2026-01)

• Utilized industry-standard software and equipment, including DSLR cameras, editing software, and lighting techniques.
• Conducted location scouting, planned shoots, and managed logistics for photo sessions.
• Collaborated with stylists, models, and other creatives to produce visually stunning images.
• Provided digital and print delivery of final images, ensuring timely and professional service.
• Collaborated with marketing teams to create visually engaging content for online and print campaigns.
• Collaborated with businesses to develop and implement visual marketing strategies.

Customer Service Representative at HSBC (2019-03 – 2019-12)

• Resolved an average of 100 customer inquiries per day via phone, email, and chat.
• Provided feedback to management on ways to improve customer service operations.
• Collaborated with external vendors to resolve customer issues.
• Served as a point of escalation for complex or unresolved customer inquiries.
• Ensured compliance with regulatory and legal requirements related to customer service.
• Developed and maintained a professional and positive demeanor in all customer interactions.
• Prioritized and managed multiple customer requests simultaneously.
• Maintained detailed records of customer interactions for future reference and analysis.

Customer Service Representative at Sutherland (2020-03 – 2021-12)

• Resolved an average of 100 customer inquiries per day via phone, email, and chat.
• Exceeded customer satisfaction targets by consistently receiving positive feedback ratings.
• Collaborated with multiple departments to address customer concerns and find effective solutions.
• Developed and implemented customer service training programs for new hires.
• Utilized CRM systems to track customer interactions and manage customer relationships.
• Proactively identified and addressed customer issues before they escalated.
• Monitored customer interactions and identified areas for improvement to enhance customer experience.
• Negotiated and resolved customer complaints effectively, resulting in reduced churn rates.

UG in Photography in Photography – Hamstech Creative College (2026)

B.com in commerce – GITAM (2019-09)