Visual Creative & Stylist at Freelance (2020-01 – 2026-01)
- Utilized industry-standard software and equipment, including DSLR cameras, editing software, and lighting techniques.
- Conducted location scouting, planned shoots, and managed logistics for photo sessions.
- Collaborated with stylists, models, and other creatives to produce visually stunning images.
- Provided digital and print delivery of final images, ensuring timely and professional service.
- Collaborated with marketing teams to create visually engaging content for online and print campaigns.
- Collaborated with businesses to develop and implement visual marketing strategies.
Customer Service Representative at HSBC (2019-03 – 2019-12)
- Resolved an average of 100 customer inquiries per day via phone, email, and chat.
- Provided feedback to management on ways to improve customer service operations.
- Collaborated with external vendors to resolve customer issues.
- Served as a point of escalation for complex or unresolved customer inquiries.
- Ensured compliance with regulatory and legal requirements related to customer service.
- Developed and maintained a professional and positive demeanor in all customer interactions.
- Prioritized and managed multiple customer requests simultaneously.
- Maintained detailed records of customer interactions for future reference and analysis.
Customer Service Representative at Sutherland (2020-03 – 2021-12)
- Resolved an average of 100 customer inquiries per day via phone, email, and chat.
- Exceeded customer satisfaction targets by consistently receiving positive feedback ratings.
- Collaborated with multiple departments to address customer concerns and find effective solutions.
- Developed and implemented customer service training programs for new hires.
- Utilized CRM systems to track customer interactions and manage customer relationships.
- Proactively identified and addressed customer issues before they escalated.
- Monitored customer interactions and identified areas for improvement to enhance customer experience.
- Negotiated and resolved customer complaints effectively, resulting in reduced churn rates.
